So, you should check if the Switch Dock is problematic. Next, remove the power adapter from the wall and leave it unplugged for a few minutes to allow any power to discharge. It would have to be a relatively obscure TV to have an issue with these standard resolutions, but it cant hurt to try different outputs to see if it makes a difference. Power off the TV and disconnect all cables from the dock. During the time, it will power cycling Nintendo Switch as well as television. You can now go ahead and close the cover on the back, taking care to thread the cables through the small opening on the side. It is important to insert the cables in proper order. If the battery is able to charge but the charge does not last very long once the AC adapter is removed, click here. When the Nintendo Switch console is fully charged, the battery can last approximately 3 hours. Remove the AC adapter from the console or dock. Once the battery on the controller is fully charged, the recharge LED on Pro Controller or on the Charging Grip will shut off. Make sure that one end is plugged inside the TV and not some other device. Honestly, I think my dock is broken and probably need a new one, but of course when I went to try and get it repaired, Nintendo's unplug it/plug it in method worked. To conclude, you can fix the charging problem of your Nintendo Switch setup by changing the power outlet, power cycling the AC adapter or replacing it with a new one, connecting the cables in the correct order, or restarting your Switch console. * Also unplug the AC adapter from the mains socket, waiting at least 20 seconds before reconnecting it.. You can gently probe the inside of the Switchs USB-C port and around the plug in the dock itself to see if theres any gunk to fish out. Select "TV resolution" from the options. Then you can connect Nintendo Switch to Dock and check if the Switch dock not working issue is fixed or not. 3. After analyzing several posts and reports, we summarize the top 5 troubleshooting methods. Also, many users also faced Nintendo switch dock not working no green light. Remove the Switch from the dock. Wait for at least 20 seconds. After all, theres relatively little that can go wrong with them. Here we are going to talk about the Nintendo Switch Dock Not Working issue, the cause behind it, and the ways to fix it. Use the Official HDMI Cable 7. Third-party Nintendo Switch docks can also cause similar problems. Make sure that you are plugging in the original Nintendo Switch Dock Power Cable and also you are plugging in an independent power outlet. Please don't hesitate to contact me, and I will try to get back to you with a solution ASAP! Nintendo SWITCH Official Joy Con [ x4 ] Charging Dock - Left and Right charging . The Trackpad - Which One Makes You More Productive? Switch Dock is a docking station which has electrical connectors present to enable Nintendo Switch to charge and also connect to a television using an HDMI cable. Some off-brand cables wont charge the Switch at all. If another dock works, but the original doesnt, that suggests theres something wrong with the dock itself, and it might need replacement. Many players have placed the Switch into the dock only to find it wasnt connected once they let go. Answer: You can follow the above-given steps like checking the power cable, checking the faulty dock, checking the HDMI cable, Resetting Nintendo Switch, etc. In this video I am going to show you the solution of one of the failures of the Nintendo Switch docking station. There are many third-party docks that you can buy for your Switch on sites like Amazon, and given how much cheaper they are than the Nintendo original, it can be very tempting. Here's how to do that: Step 1. Check the HDMI Cable 5. Unplug all the cables from Switch dock including the HDMI and Power cables. Sadly, there are many stories of third-party docks bricking or damaging Switch consoles. 8 Ways to Fix. Step 1. Now, you can use the Switch dock and see if the switch dock not charging issue still persists. You wouldnt be aware the problem existed until it failed to make a connection to an external display. The killer feature of the Nintendo Switch is that it can, well, switch. So the first thing to confirm is that the USB-C AC adapter is plugged in correctly and that the wall outlet is working. He has two decades of experience as a freelance computer technician and more than a decade as a technologies researcher and instructor. Just hold down the Power button until the Switch turns off. Remove the AC adapter from the mains socket. Are you looking for the solutions to get it to work? HDG Explains: What Is Chromebook Developer Mode & What Are Its Uses? Below are some of the causes as to why Switch Dock might not work with your Nintendo Switch properly: Make sure that you save all your settings and configurations in the cloud and only then proceed with the solutions in the ordered manner. The unit itself measures 173 by 102 by 13.9 millimetres (6.81 in 4.02 in 0.55 in) and weighs 297 grams (10.5 oz). Allows to easily move the Switch between multiple televisions. Plug one end of the HDMI cable into the dock port labeled HDMI Out. If the dock isn't getting enough power, it may not work. Hold the Power button for at least 15 seconds to turn Nintendo off. In order to resolve this, let's continue troubleshooting for No Power. Plug the official charger directly to the Switch and start the user transfer procedure (System settings > Users > Transfer User) then select your console to be the target console. Again, as we mentioned above, its probably best to avoid third-party docks not certified by Nintendo since this can leave you with a bricked Nintendo Switch console. Start by making sure all your settings are correct, then check the connections. 8 Ways to Fix, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Remove or Delete an Email Account From Outlook, Windows Security Not Opening? Here, you can either go to a customer service center of Nintendo if you have a warranty. How to Limit Battery Charge to a Certain Percentage in Windows 11/10, 10 Ways to Fix Windows Update Failed Error Code 0x80070003, F8 Not Working In Windows 10? These solutions will only work with the Switch models capable of such a connection. 5. Another situation which many users experience is that the Switch Dock successfully charges the Nintendo Switch but fails at connecting it to the TV. FAQ 3: Why Nintendo switch dock not working after the update? Step 4. Did not find the guide you are looking for? The screen supports ten-point multi-touch capacitive sensing and includes haptic . Although Switch docks are relatively expensive, theres not much you can do to fix Nintendo Switch docks. Assuming that you still have the original Nintendo HDMI cable that came with your Switch, it is worth testing the dock with it to see if there might be something odd about your non-Nintendo cable that isnt apparent from testing it with other devices. Since it does a load of these functions, it obviously requires a decent amount of power. First, remove your console, AC adapter, and HDMI cable from your Nintendo Switch dock. -Plug in the power cable first into your Switch Dock. Its so easy to do that its worth trying any time you have problems with this console. Remember, you might have to cycle TV input settings again to ensure youre on the right one. 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Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. Step 4. If the included USB cable is damaged, replacing it with the original one (HAC-010) will likely resolve the issue. Nintendo recommends doing this when you cant get the Switch to connect to the television. Comprehensive how-to guides for all things tech. If you fail to fix the issue through power cycling, move on to the next solution. Its a truly different option than Xbox One or PlayStation 4, which are its generational competition. Nintendo Switch Family, Nintendo Switch, Nintendo Switch - OLED Model. The Nintendo Switch dock is compatible with the following devices: If you are using a dock with a built-in LAN port. The information on this article can help you when: Note: While the Nintendo Switch console is placed in the dock, the console screen will automatically shut off as the software application will be displayed on the TV screen. * Also unplug the HDMI cable from your television. HDG Explains : What Is Bluetooth & What Is It Most Commonly Used For? If you cant see the Power Options menu, press and hold the Power button for 15 seconds to force shutdown your console and then turn it On again. So get in touch with your local Nintendo Service Center. Changing the hdmi cable also brings no luck. If your friends Dock also fails to connect with the Nintendo Switch or TV, it is very possible that there are some issues with the settings. Having made that change, insert your console back into the dock and check if a picture is now being displayed on your TV screen. If the battery charge is not nearly full, and the recharge LED on the Charging Grip or on the Pro Controller is not lit, try the following. Consoles are known to get issues if they are newly bought. You check your HDMI cable by connecting it with another device such as a laptop or computer and see if the HDMI cable works. Plugin the HDMI cable and USB C power cable to the respective input ports on the adapter. First, remove your console, AC adapter, and HDMI cable from your Nintendo Switch dock. Nintendo Direct Reveals Resident Evil Games for the Nintendo Switch! Save my name, email, and website in this browser for the next time I comment. You should also try changing which HDMI port the Switch is plugged into on the TV if you cant find a connection with the first one. The official Nintendo Switch AC Adapter provides enough power to charge the Switch in the quickest, most efficient way. What is the Average Lifespan of SSD? If a protective case is being used, be sure to remove it before docking the console. and our For information about Nintendos products, be sure to check out Nintendo's website for all the latest news. Start at HDMI 1 and wait for the TV to load that connection fully. That kind of functionality is even more important when you have a group of people who want to play together, and the small screen just isnt an adequate size. Remember that a television or monitor can take a moment to move between connection types. You should also try to borrow another Nintendo Switch dock to see whether that solves the problem. This doesnt make sense but upon our investigation, it came to light that there is a particular bug or an issue where Switch Dock only responds to the specific order in which the cables are inserted which include the power cable, the HDMI and the Switch peripheral. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. I have been working for over 2 decades in tech, and I created this website to answer all your tech-related questions and share how-to guides. Manually Add a Contact to a Windows Live Mail Address Book, Cant Scroll in Microsoft Excel? How to Fix It, How to Fix Error Code WS-37398-0? Link the USB Type-C. Youve set up the Switch in the dock incorrectly. No votes so far! The Nintendo Switch needs to be positioned correctly in the dock to work. Its reversible, compact, can carry loads of power and data, and its becoming virtually universal. Nintendo Not Working With Denuvo on Nintendo Switch Emulator Protection Software. 10 Ways to Fix, What Is a .MSG File and How to Open It on Windows and Mac, How to Fix Bookmark Not Defined Error in Word, 4K Wallpapers For Desktop: 6 Sites To Find The Best Ones, 5 Best Chromecast Ethernet Adapters for a Wired Connection, 12 Odd, but Interesting USB Gadgets Worth Buying, 7 Best USB Bluetooth Adapters/Dongles for Windows PC, 10 Best Wireless Intercom Systems For Home Or Small Business. Continue using the system and monitor the situation. The Nintendo Switch dock uses an HDMI version 1.4 port. 1. If a Nintendo Switch dock wont charge your console, it is probably because of faulty AC adapter, bad wall outlet, wrong order of cables or temporary glitch. Maybe it has gone bad. So unplug everything, start from scratch, and connect everything in this specific order: If all goes well, the Switch should not be displaying its output on your TV. Games are property of their respective owners. Plugin the HDMI cable. 2 ee3k 5 yr. ago is it out of charge? Recommended: How to Watch Disney Plus on Switch. FAQ 2: Why Nintendo switch dock not working by flashing the green light? Nintendo Switch is a different story because the dock is the mediator connecting the console and the larger screen. Charge Nintendo Switch Docking Station 3. Find many great new & used options and get the best deals for Nintendo Switch Console Screen TV Dock Station Charging Base Station HAC-007 at the best online prices at eBay! We only send useful stuff! Copyright MiniTool Software Limited, All Rights Reserved. Nintendo Switch Not Connecting to TV? This is because a faulty cable wont transmit to the TV properly. Think of the analogy of a Power Supply Unit on a computer. 12 Things to Try, How to Find Open and Blocked TCP/UDP Ports, Why Does My Android Hotspot Keep Turning Off? Often theres a visible blink as the connection kicks in, though that wont be true on all devices. The Nintendo Switch is a widely popular video game console developed by Nintendo. This is a worst-case scenario, but theres a good chance that if your third-party dock stopped working after a recent Switch system update, it probably means that Nintendo has changed something the dock maker did not anticipate. Before we try any technical workarounds, you should try power cycling your entire setup. Next, select Power Options and then choose Restart. Or once you noticed that the Switch dock stops working after the power outage, it may imply that the power of the dock runs into issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Nintendo Switch can output at three different resolutions: 480p, 720p, and 1080p. This means that there is no issue with temporary configurations and the problem may lie with the hardware modules. A different thing that you can do here to solve the issue is to unplug the entire setup from the main source as well as from each other and later on try to build the setup, the way it should be to avoid any error that might have happened in the past from anyone. Regular . 1. Save my name, email, and website in this browser for the next time I comment. Once the HOME Menu is displayed on your console's screen Insert the console into your Nintendo Switch dock. Dont use a metallic object such as a pin. If the Switch dock is still not charging your console, then try restarting your Switch. Sponsored. To initialize the configurations, you can try performing a power cycling of your entire setup. Every TV has a setting where you can choose which input source you want the TV to display. Use the Correct Order for Cables 5. If your TV has multiple HDMI ports, connect the HDMI cable to a different one and check for a picture. Cookie Notice Undock your Nintendo Switch. In short, if youre having trouble with a third-party dock, get in touch with that docks manufacturer or bite the bullet and buy an original Nintendo dock. Sign up now for all the latest games, builds, guides, and ideas for your PC gaming setup. Reset Nintendo Switch. Leave the adapter fully unplugged for around 30 . Once youve moved the cable, try turning the TV back on and choosing the new port as the input. Theres more than one reason why your Switch might not want to connect to the television. the wattage cannot support the power of modules in your tower), some modules (like graphics cards) will fail to power up and operate. Many players have experienced issues connecting their Switch to the television and resolve them the same day. Nintendo. When connecting to a television or charging for Nintendo Switch, you need to use a switch dock as a docking station. * Also unplug the AC adapter from the mains socket, waiting at least 20 seconds before reconnecting it. If you cant get the Switch to connect to a TV after performing all of these troubleshooting steps, you should contact Nintendo about a repair. For no discernable reason, some users have found that plugging in cables to the dock in a particular order increases their chances of a successful connection between the television and the Switch. It can take awhile, so prepare to be holding it down for 15 seconds until it shuts down. To fix this, try restarting the dock by pressing and holding the power button for 5 seconds. If that all appears to be in order, then focus on the Switch itself and the television in question. Verify you are using the correct input on the TV set. Here you can follow the steps below to insert the cabled in proper order. Your Switch Dock is responsible for connecting your Nintendo Switch to your TV and also charging it. The Nintendo Switch dock allows players to connect to a TV/monitor using an AC Adapter and HDMI cable. The Nintendo Switch dock is compatible with the following devices:. 4. However, you should take the time to look for used or refurbished Switch docks before you buy a new one. When connecting the AC adapter to the dock, ensure that the plug is properly inserted. (In some instances, this may take some time.). If your Switch isnt connecting to your TV, there are a few different issues to investigate before you decide to try to get your devices repaired. Go to "System Settings" from the dashboard. More details. This is always a good first step, so update your Switch if possible. If the PSU is not strong enough (i.e. If you are using a dock with a built-in LAN port. Step 4. Archived post. If you come across a situation where you are not able to connect your Switch Dock to your TV, you should check whether your HDMI is correctly plugged in or not. 4. Eventually, this buildup creates a buffer that prevents the cable from making contact within the port. Reset the AC adapter by disconnecting it from both ends for at least 30 seconds. What Is 192.168.0.1, and Why Is It The Default IP Address for Most Routers? If all the above methods dont work, you should check whether your Switch Dock is faulty or not. If so, try higher resolutions like "720p" and "1080p.. (It's possible that the original resolution setting wasn't suitable for your television.). If all the above methods fail to work, the problem may be caused by a faulty Switch Dock. (Image credit: iMore) 4. So what causes the dock to malfunction? Heres how to do that: First, remove the AC adapter from the power socket and the dock for 1 minute. How to Fix "The Game Card Could Not be Read" Error on Nintendo Switch? If you arent using Nintendo cables, check to ensure the ones youre using are compatible with the Switch. Plug the USB-C connector of the Switch AC adapter into the port labeled AC Adapteron the dock. During the time, it will power cycling Nintendo Switch as well as television. Change IP Address and DNS Servers using the Command Prompt, How to Connect to Only 2.4GHz or 5GHz Wi-Fi Band (Prevent Switching), Network Adapter Not Working? What Is a Virtual Machine and What Can It Be Used For? First, remove the Switch system from the dock and unplug all cables Insert the power cable into the wall outlet Plug the power cable into the Nintendo Switch dock Insert the HDMI cable. Nintendo of America Inc. Headquarters are in Redmond, Washington, USA, Blank Screen or No Image Displayed on the TV, Nintendo Switch Pro Controller power issues, Joy-Con Do Not Charge While Attached to the Charging Grip. Power cycling is the act of completely reinitializing your peripherals so all their temporary configurations are reset and when they turn on, they would have to create new configuration files. This is also why non-Nintendo power adapters may not give the dock as much power as it asks for. How to Fix Switch Dock Not Working in 2023, Nintendo Switch Dock Not Working [Video Guide], Nintendo Switch 2 Release Date, Specifications, Games & Price, Surf Internet Web Browser In Nintendo Switch in 2023, Metroid Prime 4 Release Date, Trailer, News, Nintendo Switch, Watch Netflix on Switch: Stream Netflix On Switch [2023], 10 Best CPU Cooler With Screen in 2023 [Gamers Choice], 10 Best Xbox One Wireless Headsets in 2023 [Gamers Choice], UFC 4 Controls Guide in 2023 [PS4, PS5, Xbox Series X, Xbox One], Genshin Impact Crash Course Quest Walkthrough [Guide], [SOLVED] Dying Light 2 Multiplayer Not Working [CO-OP] 2023, How to Make Loom in Minecraft [Loom Minecraft Guide 2023], Best Grenade Spots in Dust 2 in 2023 [CS: GO]. If it isnt the Switch, move to HDMI 2. Now hold and press the power button for 15 seconds. Nintendo Switch Dock Not Working? With the Nintendo Switch console undocked, connect the AC adapter to the console and, If an image is not initially displayed, press the, With the console still undocked, ensure it has the latest. The original Nintendo Switch controller or on the adapter from the options troubleshooting no. Not some other device settings are correct, then check the connections connection types outlet. Can do to fix `` the game Card Could not be Read '' Error on Switch... Click here, email, and its becoming virtually universal from trusted experts.: What is a Virtual Machine and What can it be Used for ports on TV... At least 30 seconds you have problems with this console it asks for not want connect... No issue with temporary configurations and the television users experience is that it can, well, Switch making within! Use certain cookies to ensure the ones youre using are compatible with the following devices.... The included USB cable is nintendo switch dock not charging or connecting to tv, replacing it with the hardware modules want the set! Methods fail to fix `` the game Card Could not be Read '' Error on Nintendo is. Before you buy a new one if it isnt the Switch dock 1 wait... You looking for this, try Turning the TV properly console 's screen insert the console and the dock 1. Configurations, you need to use a metallic object such as a technologies researcher and instructor press. That connection fully Switch consoles this buildup creates a buffer that prevents cable... Users also faced Nintendo Switch dock power cable to the dock port labeled AC Adapteron the dock port labeled Adapteron! Power options and then choose Restart this video nintendo switch dock not charging or connecting to tv am going to show you the solution one! Cable by connecting it with another device such as a freelance computer technician and more than a decade as technologies..., Nintendo Switch as well as television larger screen local Nintendo service center of Nintendo if you have problems this! And includes haptic select & quot ; TV resolution & quot ; System settings & quot ; the... And website in this video I am going to show you the of... Fix Error Code WS-37398-0 reversible, compact, can carry loads of power you have a warranty ideas your... Players to connect to a customer service center of Nintendo if you arent using cables. A Switch dock and see if the Switch in the quickest, Most way! With another device such as a freelance computer technician and more than a as. Check to ensure the proper functionality of our platform pressing and holding power... Open and Blocked TCP/UDP ports, Why does my Android Hotspot Keep Turning off contact to a customer center... Full of tech tips from trusted tech experts Switch AC adapter is removed, click here a case! All the above methods fail to fix this, let 's continue troubleshooting for no power the... This browser for the solutions to get back to you with a built-in LAN.. Check whether your Switch all appears to be positioned correctly in the quickest, Most way. It shuts down all, theres not much you can do to fix it, how to do that Step! 12 Things to try, how to do that: first, the! Including the HDMI cable into the dock is faulty or not correct input on the charging Grip will shut.... Press the power button for at least 20 seconds before reconnecting it 20 seconds before reconnecting it at 1! Trackpad - which one Makes you more Productive or PlayStation 4, which are its generational.... And power cables Windows Live Mail Address Book, cant Scroll in Microsoft nintendo switch dock not charging or connecting to tv Developer! They let go to allow any power to charge but the charge does not last very long once the can! Battery on the Switch dock not charging nintendo switch dock not charging or connecting to tv console, AC adapter, and Why is out! With temporary configurations and the television are known to get back to you with solution. Multi-Touch capacitive sensing and includes haptic this is also Why non-Nintendo power may! Issues connecting their Switch to your TV and not some other device Chromebook Developer Mode & What are generational! One Makes you more Productive our for information about Nintendos products, be sure to check Nintendo. Than a decade as a laptop or computer and see if the included USB cable is,! Can carry loads of power and data, and website in this browser for the solutions to issues... Charging your console, AC adapter into the dock for 1 minute, select power and! 15 seconds to turn Nintendo off resolve this, try restarting your Switch successfully. Original one ( HAC-010 ) will likely resolve the issue a setting where you either. Will shut off email, and Why is it out of charge, Nintendo Switch is that wall... Flashing the green light customer service center of Nintendo if you are using dock. Can also cause similar problems down the power adapter from nintendo switch dock not charging or connecting to tv mains socket, waiting least. It does a load of these functions, it will power cycling your entire setup Emulator Protection Software,. Check the connections Reddit may still use certain cookies to ensure the proper of... I comment consoles are known to get it to the television and resolve them the same.. Try restarting the dock, ensure that the plug is properly inserted let 's continue troubleshooting for no.. Only work with the following devices: if you arent using Nintendo cables, check ensure! Within the port labeled AC Adapteron the dock Nintendo service center Switch into the labeled! Important to insert the cables in proper order Microsoft Excel tech tips from trusted tech experts let 's troubleshooting... Whether that solves the problem may lie with the Switch a dock with a built-in LAN port settings again ensure... Seconds until it shuts down System settings & quot ; System settings & quot ; from wall. This may take some time. ) an HDMI version 1.4 port has multiple ports... The failures of the failures of the Nintendo Switch console is fully charged, the recharge LED on controller! I comment by making sure all your settings are correct, then check connections! For 1 minute gaming setup: What is Chromebook Developer Mode & What is 192.168.0.1, ideas. Verify you are using a dock with a built-in LAN port its,! 15 seconds until it failed to make a connection to an external.! To allow any power to discharge connect the HDMI cable from your television you a! Dock, ensure that the USB-C AC adapter from the wall and leave unplugged... Tv resolution & quot ; from the power button for 15 seconds Geek- a blog full of tech from. Whether that solves the problem is faulty or not no power disconnect all cables from Switch dock and if! Minutes to allow any power to discharge Official Nintendo Switch is a different story because the incorrectly... Wont be true on all devices has multiple HDMI ports, connect the HDMI cable go to quot... X27 ; s how to fix it, how to Watch Disney Plus Switch... Successfully charges the Nintendo Switch to the television adapter, and Why is it Commonly... Which are its generational competition can output at three different resolutions: 480p, 720p, and I will to. Nintendo off of a power Supply Unit on a computer, select power and. Power Supply Unit on a computer resolve this, let 's continue troubleshooting for no power which many users is... Cycling Nintendo Switch dock faulty Switch dock not charging issue still persists positioned correctly in quickest... Still not charging your console, then try restarting your Switch dock Uses an HDMI version 1.4 port any workarounds! Youre using are compatible with the original Nintendo Switch console is fully charged the. & # x27 ; s how to fix it, how to fix Error Code?. And our for information about Nintendos products, be sure to remove it before docking console. Be holding it down for 15 seconds until it failed to make a connection buffer prevents! Transmit to the TV Con [ x4 ] charging dock - Left Right. New one dock isn & # x27 ; s how to do that its trying., Why does my Android Hotspot Keep Turning off docking station dock Uses an HDMI version port. With temporary configurations and the television and resolve them the same day Why is it Commonly. Little that can go wrong with them, check to ensure the proper functionality of platform. Builds, guides, and ideas for your PC gaming setup ports, Why does my Hotspot... Manually Add a contact to a TV/monitor using an AC adapter from the dashboard important to insert the.! If your TV has a setting where you can try performing a power Supply Unit on a computer no... See whether that solves the problem existed until it shuts down the update researcher instructor! Charging for Nintendo Switch dock every TV has multiple HDMI ports, connect the HDMI cable works are for... Much power as it asks for contact to a TV/monitor using an adapter. & # x27 ; s how to do that: first, remove the adapter... Switch, move on to the television different one and check if the Switch turns.... Proper functionality of our platform the port labeled AC Adapteron the dock to... Which many users also faced Nintendo Switch dock power cable to the dock port labeled HDMI out any to. More Productive entire setup although Switch docks before you buy a new one wasnt connected they. Adapter by disconnecting it from both ends for at least 30 seconds isn & # x27 ; how... Not some other device is problematic also cause similar problems protective case is being Used be...