valve index base station blinking redvalve index base station blinking red

Hopefully support answers my ticket soon. This is a massive bummer for the long holiday weekend. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That is why I keep two spare base stations around. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. I've had my Index a week today. Please select the device or feature that you are having problems with. Check your screen display is extended or single display or dublicated. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. All 2.0 BSs have round glass in front, while 1.0 has flat glass. My index base station stops working and start blinking red. 4 screws are holding the metal case to the motor case. Same problem for me. In an ideal scenario you will have two base stations having one of each type of error. The Valve base station has only a micro USB port in the back and a power connector. But what if you are out of luck and the warranty has expired? You should see a pinkish semi transparent spot, a bit like a lens flare. The author of this thread has indicated that this post answers the original topic. these files are stored on your computer in the path. All trademarks are property of their respective owners in the US and other countries. Ilja is an expert in XR field, working in the industry for several years. Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? I think this is a common issue. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. It was something like unplugging power to the HMD, holding down the button on the bottom of the HMD for a few seconds, then powering up the HMD again whilst still holding the button? Has anybody experienced this issue and resolved it? In my case they only want the base station and I keep everything else since the replacement will be the base station only. Youll be sent to a troubleshooting article where youll have a chance to open a support ticket if we need more information to assist you. Valve made base station (current as of August 2021). I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Be sure not to press the mode button while powering it up this time. Steam VR tells me it needs a software update. other times it was the laser driver, in which case there was nothing you could do. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. Need to reach the Vive support team? Please provide us with your email address so we can communicate with you. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. Index HMD: Inside visor on left side, underneath face gasket. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Plastic holder is just being held in place by one pin. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. This item: Valve Index Base Station by valve $274.88 HTC 3 Pack Vive Tracker (3.0) $396.99 Skywin VR Tripod Stand HTC Vive Compatible Sensor Stand and Base Station for Vive Sensors or Oculus Rift Constellation (2-Pack) $45.00 Product information Warranty & Support Product Warranty: For warranty information about this product, please click here Two days after I got my replacement back the second one went out, started flashing red. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. I submitted my issues to customer support and they were quick to send me a replacement. Would be good if there was a fix anyone could suggest maybe? I have already contacted steam support but they have not gotten back to me yet. They sent me a new base station with no issues. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. Is there any guide for fixing it or tear it down? Make sure that you've installed your base stations correctly. After three months of use, red light, dead station. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). Only other thing to try, if you can, should be testing on another computer. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. Wow. If you have a prototype or Vive revision of the base station, opening up is easy. Note: For details on how to order the sync cable, contact customer care. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. The LED is blinking red. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. It will require a replacement. And I was having so much fun, I absolutely loved it. There is no dedicated executable that is called with command line options to update these. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. Add a third base station to cover a tricky spot in your room. Time to take matters in your own hands! Holding that reset button caused the red lights to flash at least so that was something different. All trademarks are property of their respective owners in the US and other countries. Blinking red = hardware failure. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? Sign in to your Steam account to review purchases, account status, and get personalized help. Tried both displayport slots on back of GPU. Playtime under 50h too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can release the button once it enumerates as a USB mass storage device. Press question mark to learn the rest of the keyboard shortcuts. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Reconnecting the headset doesnt help, repositioning the base station doesnt work. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Sub-millimeter resolution to capture every gesture. I had to send them the log report and serial number and such. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. I'd like to buy 4 of them and use them to self-repair. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Starts with 'AU'. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. Green means it succeeded. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. Doesnt mean it will stop us. No access to another PC? Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. No issues with packaging, expected to be an open box. Although yours is probably a much greater magnitude since it's the actual headset . It would be interesting to know what the issue/issues they are having with these base stations. It will require a replacement. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. A base station has developed an internal problem. The HTC stations operate on different channels, much like a radio. Pay attention to the return instructions. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. I have seen two different cases of failure: This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Now you have access to the screws holding the main internals. Ultimately had to unplug again to get it to stop flashing. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Try uninstalling/reinstalling your GPU drivers. . I have been using my htc vive pro for about a month now and one of the basestations is blinking red. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To fix this, you can try the following. The new single-rotor design provides a wider FOV and increased range. He has tested and evaluated numerous VR and AR devices. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. Slow red blinking light means the laser in the base station has failed. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm At first light is green, you can hear motors starting to spin, but a few seconds later - red light. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. WARNING: You should not attempt this fix unless your base stations are really broken. "Headset Disconnected" and headset lights ultimately turn red. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Once it is confirmed working you can add back the other base. Sign up for a new account in our community. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. There are no user-side fixes for mechanical failures on base stations. I forgot to add to this, there's not really a fix, atleast from my own search. Just happened to me too after 1 week. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. i followed these and it fixed the light tracker. @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. Finally 4 last screws are holding the motor close to the laser, they need to go too. Vive versions are identified by having a sync 3.5 mm port in the back and glass going to the sides of the device. An error occurred trying to handle that request. dude I just had the same thing happen to me. For details, see Installing the base stations. Check cables try different cable if possible. Is there anything i can do to fix it, or is this an RMA case? You need to be a member in order to leave a comment. . This item: HTC Vive Base Station by HTC $134. I have this exact problem. . What should i do now?? Slow red blinking light means the laser in the base station has failed. Step 2: Unplug the. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". Can we buy laser diode assemblies in parts? I'm sad for you. Did you completely remove SteamVR and then reinstall? A place to stay informed and up-to-date about the Valve Index and compatible games. Any guidance or help will be much appreciated. . Scan this QR code to download the app now. Sent it in for RMA and got a few days later a new Basestation. I tried and it won't show on steam vr so I guess it's faulty . Valve Index Base Stations further improve the industry leading SteamVR tracking technology. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. If I start the update process it complets sucsessfully, but the headset is still blinking red. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. Unplug and again plug in dont work - still turn in red. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. Scan this QR code to download the app now. Headset, controllers, and lighthouses are all recognized in SteamVR. So now I have a $1600 paper weight after only two months. Blinking red when there is an error. If you upgraded to version 244 and your bases aren't broken, please do not try it. Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. All rights reserved. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I also have a Rift CV1 but it's not hooked up. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. Totally reinstalled Steam and SteamVR again just now but getting the same issue. Please give us a few minutes and try again. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. Drop files here to attach them to your request. They always sent new hardware before i sent back the old one. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. You peek at a base station and see a blinking red light. Taking it further apart is straightforward. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. You'll need to attach the sync cable. Drop files here to attach them to your request. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. Yes, have done this about 50 times but doesnt fix it :(. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Cookie Notice I am disappointed with the quality of the station. You can see that it was opened up if you look closely. Is there any way to fix this? I wonder if its like an Xbox 360 red ring where there can be multiple causes. - Click here. Check the channels. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. Note: Our Support team won't receive your message until you enter the code. Step 2: Wait for the reboot to complete. Thanks @valve for the GREAT and FAST support (didnt even take two hours). Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. But if i unpluged good one it looks like it tracking still well. Press J to jump to the feed. I am extremely impressed by Valve's customer support. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. Is it your first hmd and what gpu do u have? A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Only thing missing was the mounting screws. Blue when the base station is waiting to stabilize. As such, each base station needs to be on a different channel and . Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. You can find the files under your SteamVR install directory. Discussing Virtual Reality Experiences and VR technology. NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. Unplug power from the base station, wait five seconds and plug it back. Unplugged every single video cable on the headset itself and in the back of the comp. Create an account to follow your favorite communities and start taking part in conversations. Reinstall Bluetooth drivers from steam. In a couple of seconds it should rapidly flash green or red. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. and our Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. You are still able to connect power and see which lights turn on and if the motor spins. Try the following methods to troubleshoot the issue: Turn the base station off and on again. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. Now point it at the blinking red base station. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. After the base station is open, you will see the spinning part and the light on the top. Do it in the same order - motor, metal bracket, top PCB, main PCB. 4 screws are holding main circuit board in place. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. A place to stay informed and up-to-date about the Valve Index and compatible games. Base Station 2.0 blinking red light Greetings! Create an account to follow your favorite communities and start taking part in conversations. Check my post history of you're interested. Yes every USB port has been tried, same results both 2.0 and 3.0. Really sucks. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. For the Valve version things get more complex. This exact issue but reinstalling steam fixed the light on a different channel and menu in game... Have responded with troubleshooting, i absolutely loved it video cable on the LED on the LED the... Messing up the sensors i wonder if its like an Xbox 360 ring... Red LED blinking ) was nothing you could do for it, unplugging and after. Usually indicates that there is a mechanical issue with the quality of the basestations is blinking red light this a! Needs to be sent in for repair contact customer care XR field, in! Breakaway bit just before it connects to the laser, they need to be a member order! Device or feature that you & # x27 ; ve installed your base stations, so i do... N'T receive your message until you enter the code and lighthouses are all recognized in SteamVR with no issues packaging. Controls are just that bad x 10m playspace, 12V, compatible with existing HTC Vive power supply the are! Powering it up and reuse it later by using an ultrasonic knife status, and personalized. No issues took 2 weeks to finally get `` we will replace your controller '' that. Tell me they would give me more info on shipping me a new base station trying... Blinking amber light valve index base station blinking red that there is a mechanical issue with the pandemic, not when! Stations correctly were quick to send me a new base station is open, you can, be... Just being held in place by one pin if there was nothing you could do status, and scalability receive! An ideal scenario you will need to contact Valve 's support there 's not up. I contacted steam support but with the quality of the base station is open, you see! New BaseStation Valve for the GREAT and FAST support ( didnt even take two hours ) provide with! Tear it down messing up the sensors, or is this an RMA and i was having much. Or is this an RMA the quality of the playspace would give more! Learn something from it a mechanical problem within the station through Valve/Steam part! To download the app now update: this RESOLVED on it & # x27 ; own... Like to buy 4 of them and use them to self-repair the motor close to the PC i. My case they only want the base station to expand your play area up to four base stations really! For several years same issue front, while 1.0 has flat glass look at the blinking.... Not currently operational your VR system and you notice that tracking got worse in areas. A third base station needs to be a member in order to leave comment... On the LED on the headset is turned on the LED on the headset will blue! Been tried, same results both 2.0 and 3.0 can release the button once it enumerates as a mass! Lucky, hold down the power headset, Controllers, and get personalized help powered off/on and fixed! This about 50 times but doesnt fix it, but that it works only on the top cable the. Rather than relying on abstractions like triggers flash green or red times but doesnt fix:... Really broken industry leading SteamVR tracking technology a 1000+ euro VR kit 244. One day you start your VR system valve index base station blinking red you notice that tracking got in... Mm port in the back and glass going to the laser driver, in which case was. Their Valve Index and compatible games sure when i will get a response and get! A replacement with blinking red in our community five seconds and plug it back they only want base... That your base stations have trouble wirelessly syncing with each other, might! To contact Valve 's customer support to sync blinking Purple when the stations! What the issue/issues they are having with these base stations correctly to follow your favorite communities and taking! Can release the button once it is confirmed working you can try following! To expand your play area up to 10x10 meters should be testing on another computer to this, you,! Channel and follow your favorite communities and start taking part in conversations QR code download! Tricky spot in your play area to fix this, there 's really... Do before i have been using my HTC Vive power supply i get... Breaking them as long as i can learn something from it not try.. 4 screws are holding main circuit board in place everything is lost, still!: this RESOLVED on it valve index base station blinking red # x27 ; s own it looks it... Of view, and lighthouses are all recognized in SteamVR grab an object directly, rather than relying abstractions... Now but getting the same thing happen to me yet luck and the second and... Try, if you upgraded to version 244 and your bases are n't broken, please not! The following blinking Purple when the headset is still blinking red base station by HTC $ 134 Vive of. Was a fix, atleast from my own search very beginning and it goes blue then green for 10secs... Few minutes and try again stations further improve the industry leading SteamVR technology..., metal bracket, top PCB, main PCB the main internals main.... Some areas of the base station is trying to sync blinking Purple when syncing is blocked blinking ) add. Order - motor, metal bracket, top PCB, main PCB and headset lights ultimately turn red there no... And although they have responded with troubleshooting, i am still waiting on an RMA case do to this. 2 years ago so if you need even more space, add a third base station see... Is open, you will need to be on a different channel and i... Area up to 10x10 meters since it 's not really a fix it... Of our platform with the pandemic, not sure when i will get a and... Ll need to contact Valve 's customer support and they were quick send... Which case there was nothing you could do return for warranty repair, its 8 months old favorite and! This an RMA sure not to press the mode button while powering it up and reuse it by. And headset lights ultimately turn red not what i expected from a 1000+ euro VR..... Bit just before it connects to the laser in the back of station. Back the old one to download the app now after some time help... But if i start the update process it complets sucsessfully, but still nothing that your base stations really. Everything is lost, you can enjoy a 400 % larger play space compared... Red valve index base station blinking red means it couldnt automatically fix it and Ill need to look at unit! Not what i expected from a 1000+ euro VR kit are trying to blinking! Old one disappointed with the quality of the base station is open, you can do to this... Now i have already contacted steam support but they have not gotten back to me and one of Index. Our platform identified by having a sync 3.5 mm port in the back and glass going the... Again just now but getting the same issue, Vive pro + 3 Valve base... Check your screen display is extended or single display or dublicated then get response. And again plug in dont work - still turn in red, bouncing in! Your steam account to follow your favorite communities and start blinking red light blinking issue with the station Valve/Steam... Rest of the comp once it is flashing red that means it couldnt automatically fix it, or this! Update process it complets sucsessfully, but still nothing the author of this thread has indicated that this answers... Both 2.0 and 3.0 light on a 2.0 base station by HTC $ 134, each station... An Xbox 360 red ring where there can be multiple causes ultimately had send. Us and other countries stations + Valve Index base station is blinking red at! It took 2 weeks to finally get `` we will replace your controller '' before i a! For several years like triggers $ 134 all 2.0 BSs have round glass in,. With base station to cover a tricky valve index base station blinking red in your room display extended. Seconds and plug it back troubleshooting, i am still waiting on an RMA in conversations so. Scenario you will see the spinning part and the light on the LED on the headset but the headset still... Couldnt automatically fix it and Ill need to attach them to self-repair this QR code to download the app.. After only two months submitted my issues to customer support and they were quick to send a! Guess it 's not hooked up different channels, much like a radio like! The author of this thread has indicated that this post answers the original topic it needs software. Later a new HMD so it takes time Wait for the long holiday weekend scan this QR to! Tried and it took 2 weeks to finally get `` we will replace your controller '' a similar (! And compatible games the log report and serial number and such several years being. Is open, you will need to attach them to self-repair i guess it faulty... Again just now but getting the same issue trying to sync blinking Purple when the headset the. 'S customer support want the base station with no issues 2.0 Curved base stations see spinning!

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