The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. The app looks for nearby devices. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. Having same issue with the nest learning thermostat, how is there no response to this!!!!!???? This action seems to force the 2 apps to sync and the thermostat then appears in the Google Home app. You'll need to make sure the Nest Cam's microphone is on if you want to hear any response. Tip: If you have a hard time reading your Nest product's entry key or serial number, take a picture with your phone's camera. Disclaimer: This thread was migrated from our previous version of the Google Nest Community. Personalized features require additional enrollment and setup. If all of your devices are connected to the same account/email, then your Nest Aware should be covering all of them. Next, youll have to either allow access to the phones camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Manually I don't remember it. If its shaking too much, your phones camera can have trouble focusing. Grainy or pixelated video could be a result of connectivity speed. I already set up my outdoor nest cam and I now want to change my wifi password. Heres how to set it up. You can find the 12-digit serial number on the back of the camera, next to the QR code. Either way, locate the code on the back of the Nest Cam and scan it with the app or enter in the serial number. It asks for the last four digits in the serial number and then theres no place to enter it. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. 6. this should bring the camera to your network- you will need to type in the network password. Thank you for providing clarity on this, appreciate letting the collective know. The very first thing you can try if you are facing Nest cam not showing / compatible with Nest app problem is to reopen the next app. This is 6 months after you! Status of the camera is green dosent show any other color cannot add the device to NEST app at all only to google home. Let's work together on this. So many thanks for your suggestions. Wait a few moments while the Nest Cam connects to yourWi-Fi network. Nest says the Nest Cam will aim to only use 100GB per month on the lowest setting, with each setting going up by 100GB, resulting in the High quality setting aiming to use no more than 400GB per month. Enter in your email address and come up with a password for your Nest account. This makes it easier to tell them apart if you have multiple Nest Cams. They can also be kept out of intense direct sunlight and away from nearby sources of heat, such as space heaters, fireplaces, and so on. Have tried setting up new Nest Cam Indoor device using entering six digit code manually, because QR code was thrown away with box after mounting in first home. If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Create Zone > Drag each circle until you have created the zone you want > Tap on the tick in the top right when you're finished. To merge an image of the same person in their profile, follow the steps below: Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Press Select in the top right of your screen > Select the images you want to add to a familiar face and the familiar face itself > Select Merge > Tap Merge again. The Nest app will display new people it has seen and you will be asked to confirm if you know the person or not. Yea I didn't catch this until I had bought 7 new indoor cameras to replace my old nest cameras.. Otherwise, it is a mispromotion on their end. Fix 1: Reopen the App. If it's not, check the device's Wi-FI connection. You'll find the MAC address next to MAC or Wi-Fi MAC. However, in recent months many customers in this forum have reported this isn't happening. The app walks you through setup and installation. The professional installer connected to you is not an employee, subcontractor, or agent of Google. Tried to get another Wired Nest Cam online. It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. Any way I can look it up with other serial numb Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen. It automatically added the Google NEST and it was accessible through Google Home and I could control it through voice through my Google Mini. Wait a few minutes, then try to connect your camera again. This is absolutely unintuitive to use these products and pay for this service. Youve made a great choice the Nest cam is unbeatable when it comes to keeping an eye on your homes security from anywhere in the world, and has a laundry list of smart capabilities including sending alerts directly to your phone, and even allowing to you talk and listen to people at home via the cameras mic and speaker system. Regarding your attempt to install your camera, this seems to be your first post in this long thread on thermostat installation, so there does not seem to be anything you've indicated yet in this "most painful process". If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. I can't link it to wifi because it's not reading it . Jake Sherman is a professional writer with a background in journalism. So what are we supposed to do? Then hit next and proceed to setup. Stuck and cant complete setup. If you havent already done so, download the Home app from the Apple App Store or Google Play Store. Hi there,I wanted to pop in and see how things are going. Hi Frankie, I'm afraid you can't do that. No current generation Nest cameras are supported by the Nest App. Any help or direction would be much appreciated! Its not a thermostat its a camera. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All Rights Reserved. Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. You can choose to do this now or leave it for a later time. By default, its set to yes, but you can turn it off using the toggle switch to the right. At this time, I'll go ahead and lock this thread. 2. Open the Nest app > Tap on your Nest Cam feed > Tap on the horiztonal lines at the top of the timeline > Select the types of events you want to see appear in your timeline > Done. Tap Technical info. Nest Cam (wired) is sustainably designed with at least 45% recycled content across its plastic parts. Very disappointed. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. Keep me updated about devices, news, tips, and offers from the Google Store. Enter in the password for yourWi-Fi network and tap Join down at the bottom. 09-03-2021 3. Try unplugging or stopping use of other devices to determine the source of the interference through trial and error, or try moving the Nest cam closer to the wireless router. You'll also be able to control compatible smart home devices and Google Assistant will still work even when your Nest Cam's camera is off. Same problem. The app gives you basic installation instructions to mount or install your Nest camera. Just checking in to see if you still need assistance with this issue. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Once you have your Nest Cam unboxed, download the Nest app to your phone. so lets make people climb up on their houses and uninstall the camera every time they change their settings brilliant, Mine won't scan and there is no 6 digit code. 1.Unplug the camera from power hub. You can also tap. If so, please let me know and I would love to look into this further for you! How do I do that? At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 . However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Keep in mind that while I have my Nest Cam pointed out of a window looking outside my house, the infrared lights on the camera for night vision will reflect off the windows glass and create a giant glare, making it pretty much useless at night. If your camera is battery powered, recharge it when the battery is low. In your laptop log in to your Nest account on NEST.com. Why are goggle forcing us to install their equipment on a system that has supposedly been superceded by nest? Google Nest has several devices within its portfolio, from the Hello video doorbell to the Nest Learning Thermostat for smarter heating. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Remove Camera' > Remove. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to delete > Press the bin in the bottom right corner > Confirm Delete. Designs that reuse and reduce. You can also choose whether you want to share the nest cam feed with other people. A single place to set up, manage, automate, and control thousands of Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. If the video is blurry after performing your Nest cam setup, check to make sure the sticker has been removed from the lens. Nest Cam Wired Indoor - Stuck on Choose last 4 digits of serial number. Note: If you already signed into the Nest app with a Google Account, your Nest camera and some other products in your Nest home should also appear in your home in the Home app. Additionally the issue that is persistent and common to all members that are replying to this forum is the functionality that does not seem to work with Nest as a partnering service. I am in the middle of converting my whole home from Alexa to Google so this is pretty disappointing, especially since I am paying for Nest Aware. I am having the same problem. You will need a Nest Aware subscription to see video history. You can also skip scanning and type in your products entry key or serial number into the Nest app. Nest thermostat, which your post has as a flair, is a completely different device, and does not expire after 10 years. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. Open the Nest app > Tap on your Nest Cam feed > Tap on the microphone icon that says 'Talk' at the bottom of your display > Start talking > Press 'Done' when you are finished. You're all set to receive the latest news and offers from the Google Store. You do not have permission to remove this product association. To start, obviously, youll need a Nest Camit comes in both indoor and outdoorvarieties. The camera lost its Wi-Fi connection. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on an Activity Zone you have created > Select which activity types you want to be notified about. When prompted, select the camera model you have as the device you want to set up. Next the app asks me to choose the last four of the serial number from a list but the correct serial number does not appear. The status light at the top of the Nest Cam will always indicate connection status and highlight a problem. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Status Light' > Choose between Low, High and Auto. Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). 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