These guys are awesome!! First comes the target customer profile, then comes driving technology standards. BrightGauge provides business intelligence reporting &dashboards purpose built for MSPs. BrightGauge. Build your own gauges The reasons Bright gauge has my vote is: Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. This container can be resized just like other gauges there. If you need help, the BrightGauge team is responsive, friendly and knowledgeable. Additionally, with BrightGauge you can create powerful, automated. I've cut down the time it takes to do our reporting from 30 hours per month to 4 and i've doubled the clients i do the reporting for. You can also move images around and remove them from the report too. We highly suggest you RSVP to each webinar now! If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We now have dashboard and reporting for all service delivery area and we've built great customer reports which as really changed our relationship with them. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. We're here to help! By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. David Wertz We have been working with BrightGauge for the past year and are delighted with the results so far. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. We feel that way, too. Users can also display data with embeddable gauges on public sites. Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. So, efforts need to be made on a constant basis to make sure employees feel like they have a safe and healthy place to turn to each workday. I am super excited to see how next months reports will look with all the new info we want to add. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. BG is truly our business partner! 1. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Consistent, scalable, and high-quality help-desk services with trained technicians. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. As BG has evolved we have taken advantage of the additonal functionaility that has come online. Please reach out directly to BrightGauge for integration implementation and/or support. As always, we love your feedback and your questions, so shoot our success team an email any time! Alternatives to BrightGauge When Using Kaseya VSA/BMS We've recently switched from ConnectWise Automate & Manage to Kaseya VSA & BMS (SaaS). Please note that certain features, such as Goals and Gauges, are not available in Essentials. Announcing the newest tool for teams to customize their BrightGauge: Images for Dashboards & Reports plus some long requested additions to the report builder. BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. Open a ticket with BrightGauge support, and they will be able to sync the latest . Prior to partnering with BrightGauge we would spend 14 hours a week in reporting . Once you have chosen your image it will appear on your dashboard filling the entire image container. With the ability to upload a photo for more context(or just for fun! Lets say you have 5 techs on your team with a total of 25 clients to manage. BrightGauge team is fast, informational and are great business partners! This is the single most important reason you need to be using BrightGauge. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. After reviewing several options, we picked BrightGauge due to their versatility with reporting. NOTE: Spaces are limited. See all you can do with ConnectWise. This can come in the form of performance bonuses and raises, company outings, promotions, flexible work hours, employee stock options, etc. Even if you can't attend the live webinar, well still email you the recording. in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. One of our most important tools. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. Without a plan and a way to measure success and excellence, its just smoke and mirrors. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Putting this kind of responsibility in the hands of each technician speaks volumes. Product Update: Images in Reports and Dashboards + Your Logo in Reports. Peter provides tips from the best-in-class on how to employ and update your technology standards. NOTE: Spaces are limited. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Users can also display data with embeddable gauges on public sites. Documentation Compliance in ConnectWise: 2020 ConnectWise. The engagement with the customers is much better. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. Retaining employees for a long while just makes that history even stronger. Its that simple. An understanding of the Foundational OML Trait - Target Customer Profile (TCP) Learn why a narrowly defined target customer profile is important Best practices for selecting your TCP How to transition existing clients * Note: If you want to learn more about value creation strategy after this webinar, make sure to watch Getting to Goal: Knowing your Value Creation Strategy and Getting to Goal: Putting your Value Creation Strategy into Action We're here to help! All rights reserved. Praharsh Anesitty Venkata Sai, Xterra Solutions Inc. BrightGauge reporting, dashboards and Scorecards provide great value. I've had experience with all four BI tools for Connectwise. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. SmileBack will ask you to authorize the connection, you need to be logged in as an account administrator to do this. We will be using reports for sales in the future. - Both Brian and Eric are both solid business people and have always followed through on what they've promised. When I submit a support ticket, I get a response and a suggestion or resolution. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Your data will sync 10 minutes before a report goes out, keeping things up-to-date. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. We have been working with BrightGauge for over two years now. If you just want it to work, put it in your budget. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. The BG team is always available to answer any and all questions. Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. As always, we love your feedback and your questions, so shoot our success team an email any time! Great Product, Great Team, Recommend. Stephen McCollum, First Call Computer Solutions. Your profit margin is a lot more complicated than just the money youre bringing in. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. 2023 ConnectWise, LLC. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Company culture is a priority to us and to our peers because were people people. Every relevant gauge on each dashboard will be filtered by what you selected (so all of Robs gauges will be filtered for his 5 assigned clients). Thanks to Brian, Eric and the Team for all there great work.. We look forward to further innovation from the BG team as time goes by. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. We will be using reports to show tech utilization in the future. Recommended Method: Clone Existing Dashboards. The support is top notch and they are adding new feature on a constant basis. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. To authorize the connection, you need to be using reports for sales in the future history even stronger business. 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