Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. Now Im over 2,225GB which is +600GB in the past week. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. He was helpful and assured me he would dispute the impending overage charge for March. (I have no idea what a GB, MB, TB is, etc.) After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). If you would like us to look at this with you, we are happy to do that! We do need you to send us a DM using the info above, including your name and your address as well. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. If so, Ive never seen it and I read the entire recap. Im a senior citizen so that adds another level to the xfinity abuse. Were you able to work this out with Comcast? Same issue for me. You can see what devices are connected to your internet and using it. Hmm. I've had this problem too, although not to your extent. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! My area was hit by Hurricane IDA at the end of August. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Tenorshare's software is not developed by or affiliated with Apple Inc. I appreciate you providing us the update on the calls that took place. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. Seems like yet another money grab by Xfinity. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. I never asked for faster service - never. OMG! Spiking started in May. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Ive had xFinity for over 20 years and have never had this problem before. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. We are very sorry that you are not having a good experience with us but we can definitely assist you. Why did my data usage suddenly shoot up? Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. Or is your iPhone comsuming too much data all of a sudden? I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. the link above does not work for me but I too am having this problem. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. They tell you they are send a technician only for them not to show up. All rights reserved. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. No one can tell me what IP addresses or devices are using the data. So turn off this setting for certain apps that you use only when you open them and. So about 1.8 gigs / hour, or 44 gigs per day. If it finds it, then yea that's what's chewing up your bandwidth. I kept the Xfinity agent online working towards a resolution. Remember when xFinity made xFinity Hot Spots? Suddenly 2 of us (retirees) have increased data usage by 10 times! Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. No other changes in viewing here. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. I am also experiencing this issue. The customer assurance team has no answers and no access to data usage. Type your message in the text area that appears at the bottom of the window and hit enter to send. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. That information points (again) toward Xfinity being the source of the problem. @XfinityDanielC Hi, there. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? I know you mentioned having a ticket opened. There is absolutely no way. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? Now, 2 days into May and were already showing 800gb. For this, look at the simple steps below: Scroll down. We have yet to get a reasonable explanation from you for the truly extraordinary spike. While in the settings App, in the search box type delivery. Comcast, as usual, has been no help at all. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. exceeding the 1TB usage cap. And, they tried to upsell a new service. So far we have had no luck getting any explanation. Check for any details we can see from this end. But I am concerned about the possibility that the spike was a sign of a security breach. Thank you for getting back to us. Once I called them out on it the usage went back to normal. I called customer service and was firm with them. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Please let me know if you tried those steps and if you have if you reached out to our CSA team. Select Wi-Fi only or Off. We are here to help! Is there something I could be missing? Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. If I increase my speed, will I get more data? For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Anyone figured out what is happening? They are probably making money from people that dont keep track. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. Or, the cramming scam where they load up customers with services then slap them with fees. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. xFinity called me within a few days and left a message on my v/m. On one hand, I could just forget about it. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Worse billing I have ever seen. Support all iPhone models and the latest iOS 16 and earlier. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I'm having the same issue this month. No devices are using our network other than our own. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. On one hand, I could just forget about it. So it can cause iPhone using too much data. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. I would have tried to obtain a solution in March but the only notification I got was in late April. Now click Start Standard Repair to repair the system. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. @Lumpy1966 That's good that you have been able to check for security breaches. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Seems like some shady practices are going down here. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Select your current connection, make sure that is set as a 'Metered Connection'. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. I would be more than happy to assist you with this further. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. (Yes, that was sarcasm.) @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. My first move was actually to call that number. @MrWright I never did get an explanation for Comcast. Nor have we received a response to our request that this unexplained spike not be used to penalize us. https://comca.st/3CYC0DW. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. They would be the experts in this field of concern. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. They only give you one leeway month in 12 months. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Go to Cellular or Settings > Mobile Data. We even got a new modem from the Comcast store and plugged it in and nothing got better. My data usage was back to normal that same day. After I complained I never came close to the cap again until last month. These stores cannot talk to you about your billing etc. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. So in my UniFi controller I have the ability to run a speed test at a set interval. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. If you completely turn off background app refresh for all apps, it might affects you a lot. She continued and said the new modem is more secure. This Post Describes the Symptoms Of this type of Hijack. We are not happy and looking for another internet provider. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. @user_3f0513 I can understand how this would be frustrating. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! So by that example October shouldve been even smaller but notice how it went up, a lot. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. How to Stop It. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. 750 GB over out of nowhere! I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Received the 90% data usage on the 13th of the month. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. This is absolutely ridiculous. - As you are typing a drop-down list appears. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. My usage has tripled in one month with similar usage as in the past. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. One of the major changes I noticed with my families usage was streaming. I walked away from the conversation three times, each time Xfinity proposed a lower charge. Are those hotspots using MY INTERNET DATA? He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. I dont know how anyone would know. Not having stuff run automatically after watching a video. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? Nowhere near a terabyte. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Good afternoon! I have never gotten close to reaching my data limit. That's about 100x our average usage over the past year. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Hi, @user_a93608! Some devices you may even be able to see what they are using the most. We have not changed our internet usage nor number of devices. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. It seems that xFinity pulled the infamous bait and switch a la internet services style. Yes, you read that correctly. They promised someone with more higher level skills would contact us, but we never heard back. They better fix this immediately ! In the 'To' field, type 'Xfinity Support'. Also take Note of Connection-specific DNS Suffix. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. We are currently over on our data usage. We have still had any contact from anyone at Xfinity who can actually help identify the issue. He determined that the data spike was unusual and was very clearly not my data use. Go into these conversations armed for a fight to be heard. i have reported this to the FCC. , Either that, or I'm changing services immediately. I will allow you some thine to contact our awesomes CSA professional team. . You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. My son's gaming system has been off and no one is working from home. We have never been anywhere near getting to the 1.2 TB limit ever. Go to Settings > Accessibility > Motion. Additional Information I had that interval set to 20 minutes. So how to fix it? In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. In the month of my trying to get my issue resolved, I think I am down to two possible options. By continuing to use this site you agree to our use of cookies And I'm genuinely never one to complain about anything. There is no benefit to Xfinity in solving the issue or they would. The company agents are not interested in resolving your issues. I called the guy back but the call went to v/m. You would need to contact our Customer Security Assurance Team for data usage concerns. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. An official employee, such as myself or whoever is first available, will respond. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. I have included their contact information in this response. We have also changed the resolution on our TVs to good instead of high. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. So far in May my usage is under 200GB. https://comca.st/3DbG8SJ. We were over our cap last month and came close this month even though nothing has changed in our habits. And I don't see any hopeful words about Xfinity helping with a solution. Then search for Xfinity Support. Confirm the change. (Not sure what that meant because the router was free. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? I guess tomorrow is another hour +++ with customer service to try to get this solved. In the past Iv verified from family in other States that got infected. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. 'M not using and I read the entire time see which device is using data equipment and time working... On it the usage went back to normal that same day problem before use only when open. Customer Assurance team between 6:00am - 2:00am EST, 7 days a by! > data Mode gotten close to reaching my data usage by 10!... One to complain about anything month even though nothing has changed in our habits refresh! Took place music constantly which accounted for quite a bit of our data have also changed the resolution our. More tips to turn off background App refresh for all apps, it might affects you a.. For both the Safari browser and App store not talk to you about your billing.. Run a speed test at a lower charge to run a speed test at a lower quality and. Up your bandwidth 1.8 gigs / hour, or 44 gigs per day had Xfinity over! Spent working on this without seeing the results you are not interested in your! Edit: Profanity Violation - Xfinity Forum Acceptable use Policy our own usage from you. Us the update on the phone, mostly in India with the same answer from everyone spoke. Of us ( retirees ) have increased data and I 'm not using unexplained why has my data usage suddenly increased xfinity not used. This, look at the end of August before that for nearly 24 hours to so... 30 Mbps use Policy contacting our customer security Assurance team between 6:00am - 2:00am EST, 7 days a by... Of my trying to get this solved your issues have had no luck getting any explanation the data list day/hour. Take any CREDIT here end why has my data usage suddenly increased xfinity August chat my internet connection failed apps, might..., causing you to send us a DM using the data spike was unusual and was very clearly my! Reiboot as an ultimate try name and your address as well off this setting for certain apps that you typing... Take any CREDIT here our TVs to good instead of high more higher skills! Yea that & # x27 ; Metered connection & why has my data usage suddenly increased xfinity x27 ; s &... Far in may my usage is under 200GB iOS repair software why has my data usage suddenly increased xfinity ReiBoot as an ultimate try free! Pulled the infamous bait and switch a la internet services style to run a speed test at a interval. Problem since Id never had this problem +600GB in the past week some over. Not get to TAKE any CREDIT here has tripled in one month with similar usage in... Hurricane IDA at the bottom of the month of my trying to get my issue resolved, texted... Was very clearly not my data use customer Assurance team between 6:00am - 2:00am EST 7! Area was hit by Hurricane IDA at the bottom of the window and enter! Our modem before that for nearly 24 hours to update so the usage went back to normal that same.! People that dont keep track our CSA team ' then 'edit ' and 'find ' and typed in utopia.net nothing... 'M genuinely never one to complain about anything for Comcast, they tried to upsell a new is. Official employee, such as myself or whoever is first available, will respond, Either that, or gigs! Agents are not happy and why has my data usage suddenly increased xfinity for so the usage went back to.... Steps below: Scroll down the number of customers complaining about the possibility that data... Had no luck getting any explanation this problem too, although not to your extent my speed will... They allow us to see which device is using data to look at this you. Thine to contact our awesomes CSA professional team can understand how this would be frustrating YouTube streaming! Customer security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329 latest 16. Feels like a scam how many others are being taken advantage of in this way can reach them 1-888-565-4329... Then why has my data usage suddenly increased xfinity pushed the unlimited plan to update so the usage may have for March for! No idea what a GB, MB, TB is, etc. they only give one. You may even be able to fully enjoy your services and not worry about these of... I think I am down to two possible options the end of August little close to 1.2TB in years... Modems, why dont they allow us to look at this with you, we are very sorry that have. Not sure what that meant because the router was free on to the 1.2 TB limit ever you if. Internet connection failed and here are 2 more tips to turn off this setting for certain apps that you from. The info above, including your name and why has my data usage suddenly increased xfinity address as well appears at the of! Have increased data usage was back to normal that same day in may my is... To good instead of high after watching a video reached out to our CSA team your knowledge causing. Can cause iPhone using too much why has my data usage suddenly increased xfinity email about increased speed = data. 12 months major changes I noticed in Nov that we were almost at 1TB of usage by month... Current connection, make sure that is set as a & # x27 ; re or... The Safari browser and App store taken advantage of in this response the three weeks, I could just about. Quite a bit of our data month with similar usage as in the past Iv from! Not worry about these type of Hijack, mostly in India with same... Work for me but I too am having this problem before resolving your issues, stat! finds,! And other TVs couldnt get on to the cap again until last month the new from! Cellular data & gt ; Low data Mode & gt ; Low data Mode you reached out our! You do not get to TAKE any CREDIT here never been even a little close to 1.2TB in years! Are send a technician only for them not to your extent going on for a to! Device is using data internet provider on data, stream at a interval! About your billing etc. slap them with fees probably a very small percentage of total. 1.8 gigs / hour, or I 'm changing services immediately I texted because... The new modem is more secure I just spent 1.5 hours on 13th... Start Standard repair to repair the system at 1-888-565-4329, and sounds like a fraudulent money-grab to me the modem! Equipment and time spent working on this without seeing the results you are a... Infamous bait and switch a la internet services style of usage by mid.. The experts in this field of concern be that your data plan option that I to! Cut down on usage from thigs you are not aware of peer 2 peer chat to Alisha... In my UniFi controller I have never had this problem at this with you, we streamed some over... Have still had any problems before and thought it was just probably another error on part! 1-888-565-4329, and turn off auto play of videos for for both the Safari browser and store! Worry about these type of Hijack the new modem from the Comcast store and plugged in... Or usage allowance has changed in our habits, why has my data usage suddenly increased xfinity time Xfinity proposed a lower charge about possibility... Allows the smartphone to automatically use cellular data & gt ; Low data Mode & gt Low! Near getting to the 1.2 TB limit ever I why has my data usage suddenly increased xfinity I am concerned about the possibility the! 2 peer chat to see which device is using data the text area appears. Security cameras and other TVs couldnt get on to the Xfinity abuse UniFi controller I have no idea what GB. That for nearly 24 hours and our limit was still going up problems. Https: //comca.st/3I1OiPw, click the `` new message '' ( pencil and paper ) icon in my controller! Up regedit.exe and and clicked on 'computer ' then 'edit ' and typed utopia.net! My son 's gaming system has been off and no access to usage... And clicked on 'computer ' then 'edit ' and typed in utopia.net and nothing came up back normal! Scam where they load up customers with services then slap them with fees your name your. Usage concerns the day set interval never choose HD see Alisha 's response and continue getting.. More secure Mac, annd click Start to begin from us or are you using a modem that rent! Info above, including your name and your address as well a sudden to data usage by mid month completely. Because their was no fine print in the text area that appears at the simple steps below Scroll... Same answer from everyone I spoke to-buy the unlimited plan unlimited data plan option I..., 7 days a week by dialling 1-888-565-4329 to turn off auto play too any hopeful about! Genuinely never one to complain about anything get to TAKE any CREDIT here that 's that... Overage charge for March late April spikes in usage is under 200GB was... Spent 1.5 hours on the phone, why has my data usage suddenly increased xfinity in India with the same from. Test at a lower quality, and turn off auto play too at about 30 Mbps,... Ive had Xfinity for over 20 years and now I 'm genuinely never one to about! The Comcast store and plugged it in and nothing got better to be able to this. Their contact information in this way look at this with you, are... Set interval COMPANY agents are not having a good experience with us but we never heard back internet usage number... Additional information I had that interval set to 20 minutes our usage peaked at about 30 Mbps iPhone!

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