One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Tip for consumers:Never buy fragrance from them. i 2 have been scammed. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Never again. I reported some- only to find more! New comments cannot be posted and votes cannot be cast. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. . First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. Its not like I went over the time period I had to ship. Dont Miss: Is Teespring Legit? Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. So clearly, a lot of Mercari victims already have been in contact with them. And since I only have 7 ratings, so that poor rating really stands out. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . The IRS would like to know where all this money is also? How convenient it is that they do not haveba option to report damaged items. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. I tried so hard to be reasonable, and patient. And then they leave with a smarta** remark. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. There's only one that benefits from this and IT'S NOT YOU! Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. They will only give credits. See what we mean? And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. The Mercari app makes it a simple process for both sellers and buyers. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. I purchased Roden & Fields and received this. The item showed "fee shipping" in blinking text. Save your time and money and go with poshmark, Mercari has too many seller cancellations. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. Trustpilot Mercari review. Mercari does not protect the buyer. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Gain trust and grow your business with customer reviews. Mercari expert to sell your stuff for you. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. They immediately took the buyers word that the item wasn't as described. The ratings allow other buyers to see how trustworthy a person is as a seller. Step 4. Others may want to as well. Mercari would not help in anyway. You can search millions of new and used items, with over 150,000 things being added daily. There are hundreds of different places, websites, and apps where you can sell your unwanted items. USPS is the only one who requires it if your box is bigger than 12x12x12. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. Where do these people come from? 'In honor of imnotlegolas for starting this subreddit.'. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Monitor their site. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. Knowing that if you are scammed, they will let you return it, gives you peace of mind. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. Looking over eBays BBB rating, we see that its identical to Mercaris. Sellers & Buyers beware They're ripping you off! Save your time and money. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. I bought 7 products from 5 different sellers each worth more than 80 dollars. We believe ratings create trust and transparency in the marketplace. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. What You Need to Know. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Don't like it? Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. Everything You Need to Know About OpenSky. So, theres no risk to list things and see if you can sell them. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. I put in an offer and it would not process the amount after the seller accepted. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. In our experience, Mercaris customer support is okay, if a little unresponsive. Each time I got a message from a rep, it said something different from the previous rep. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. The area that is supposed to 14k turned tarnished as well. Information provided by various external sources. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. Second, don't enter the dimension of the box IT'S OPTIONAL. No refund. Once your account is verified, you will be able to create your first listing and sell your first item. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. Never will use them again. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. Archived post. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. They don't offer me anything. Well go deeper into the basics of selling on Mercari in the next section. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. If you are fine with losing money just to avoid a possible bad rating that is your choice. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. This company does not typically respond to reviews. Too many sellers who sell to a buyer but won't ship the item. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? The worst part was I was unable to leave a review for the hapless seller. Its important to remember that youre buying from different sellers on Mercari. Safe? You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. DO NOT USE! Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. How Mercari works is slightly different for buyers and sellers. Scan this QR code to download the app now. My sister died and I wanted items from 1966. Many pictures. Money wasted including shipping. Tip for consumers:BUYERS BEWARE! Get Featured on AdvisoryHQ. Mercari is a great site for small businesses. Save your time and money and shop Amazon or anywhere but here. Also review each firms site for the most updated data, rates and info. Whats Mercari? We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. And what is not eligible for return or refund: Item was accurately described. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. I will never shop with them and I'm passing this word along to all my family and friends. We also ensure all reviews are published without moderation. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. 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For buyers and sellers inaccurate reviews and situations like this seem to be gone now inventory... Go with poshmark, Mercari has a rating of 1.35 stars mercari bad rating 2,010,... Sell on Mercari return or refund: item was accurately described pictures an! Edit, or change your listing at any point before it sells % sales fee to modify the.! The lack of help from Mercari customer service when they had experience selling offers over competitors! Worth more than 80 dollars above, may be AdvisoryHQ 's affiliates description and price site...

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