You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Can I burn unvented logs in my wood-burning fireplace? This first is to minimize fan noise. Dust can cause odor. Why am I feeling a cold draft from my fireplace? If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. Remove all objects from your mantel and then replace the objects one at a time. How do I remove the glass from my fireplace? NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Check with your local dealer on availability of doors for older models. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. LP units run slightly higher. Should I leave the batteries in my IPI system? This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. - Child Proof setting to disable the on/off button is also standard. Count down timer system (15 min to 9 hours). Seasoned fireplaces: what have you burned in the past? On new wood-burning fireplaces, first determine what you are burning. 3 . How efficient is a wood-burning fireplace? IPI Wiring with power exhaust B-Vent (Not For PVK-80) 24 IPI Wiring with PVK-80 25 . Should I have any type of inspection done to my fireplace or insert? The first is whether or not the fireplace can be placed on a floor without footings. It is powered on by a wall switch about 5 feet from the fireplace. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. This will over ride the remote control feature. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Your decision really comes down to how much a priority heating efficiency is for you. Additionally, burning wood voids the warranty of the hearth kit. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. You should be able to see where the arc is occurring. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. There are several possible causes of feeling cold air from a wood fireplace. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Our fans are purposely designed at lower CFMs (cubic feet per minute). 4) The remote hand-held transmitter has not had the learn function activated to the receiver. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Scratching can cause the glass to shatter. Why? We want you to be very satisfied with your Heatilator hearth product. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. 6. Make sure your glass is completely cooled. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). You will need to install batteries for operation. Can I convert my gas fireplace to a wood burning fireplace? My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. Since no air from your home is going up the chimney, a direct vent model is very efficient. You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. 4. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Our fans are purposely designed at lower CFMs (cubic feet per minute). The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Not on a direct vent or B vent model. Remember to shut the gas supply valve off (picture #1). Please comment on how to fix What's wrong with this? from manufacturing will be burning off the fireplace. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation. What are the main components of the remote control? Large metal artwork can interfere with radio frequency. The pilot lights but the burner will not come on. 1. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. What is the difference between a Direct Vent and a B-Vent gas hearth product? You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. Both the transmitter and receiver in model SMART-BATT are powered by batteries. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. This is normal in the first few minutes of operation. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. 3) A Solenoid (for remote model RCT-MLT). 2. SMART-STAT 120 volts must be wired to the fireplace. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. Hold ground wire about 3/16 in. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. SMART-STAT 120 volts must be wired to the fireplace. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Low battery indicator icon. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. Make sure you replace the logs exactly as they were originally placed. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Is direct vent the same thing as ventless? A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. What does an outside air kit do and do I need one? STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. The following are the top reasons why remotes do not function. The louvers allow room air to move around the heat exchanger. No Pilot Light 2. Quoting from the manual under, " pilots won't light, there is no noise or spark." "Remove igniter wire "I" from module. It is completely unnecessary to unplug or remove batteries from the receiver. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. View demo >. In turn, the pilot flame lights the main burner gas. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! I've changed the #3 snap - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Back When the main burner is off the pilot is also off. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. The mantel on my fireplace is unusually hot. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. The appliance can enter child proof mode when the fireplace is on or off. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. The mantel on my fireplace is unusually hot. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. #1 my heatilator gas fireplace has an intermittent problem. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. How to Troubleshoot My RC300 Remote. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. How can I install gas logs if my gas line comes in from the left side? You can order a fan kit through your local dealer; installation instructions are packed with it. How do I know where I can place the gas logs? 2) Misunderstanding on how the remote features operate the fireplace. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. There are several models on our website that are capable of this clean-faced, zero clearance finish. If the chase area or doghouse is not insulated adequately, that is another possibility. A flue is another name for the fireplace chimney or venting system. You can view these fireplaces at www.heatilator.com. Your decision really comes down to how much a priority heating efficiency is for you. Then the gas valve opens, and the burner gas is ignited by the HSI. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Failure to do so can cause permanent etching of your glass. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Find a Dealer. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). Sonic or Sound is the third technology used with remote controls. 3) Batteries in the hand-held transmitter are old and underpowered. In about a minute or so the pilot shuts off. Can I convert my standing pilot fireplace to an IPI system? Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. When the main burner is off the pilot is also off. STEP 7: If the pilot light goes out, contact your nearest dealer for service. Can I position my gas logs in a different fashion or use a different log set? Should I leave the batteries in my IPI system? Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Only pilot comes on and stays on. No. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. Never use any abrasive cleaners or cloths to clean your glass. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. Make sure your glass is completely cooled. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. It's not recommended in climates that are high in humidity. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. Another common culprit is incorrect gas pressure. Why? What are the main components of the remote control? Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Why will the blower not turn on right away? In many cases a gas fireplace has several facing and trim options. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. I have questions or issues with the RC300 wireless remote control. When this is set, only the arrows will have functionality. Under normal operating conditions the batteries should last 6 12 months. How can I eliminate the odor in my wood-burning fireplace? This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. from manufacturing will be burning off the fireplace. Failure to do so can cause permanent etching of your glass. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. What can interfere with the operation of the remote control? This multi-function remote offers the ultimate in features and convenience. Your dealer can help you with adding a remote control. There are several wood-burning models that are efficient and clean burning. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). Then may be fine for awhile. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. Next, the wall switch takes priority over the remote control. How do I remove the glass from my fireplace? The fireplace flame does not turn on and off at the exact desired temperature. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. No, absolutely not. Yes. Consult the installation manual for instructions. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. 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