After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. There are times where I have actually been disconnected. We've called, we have complained, and we have written to them (no response). Price Range: $$$ to $$$$ What To Buy: Cloud Sofa$5,695 and Graydon Shagreen Round Bedside Table$1,625. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore .. is there no sense of ownership of what happened?! We confirmed the delivery for today. I warn all buyers to confirm what is delivered is what you bought. He's is useless and doesn't care. I purchased a sofa and love seat with the protection plan..2amonth ago years ago.. furniture industry. My comments of Ashley Home Store on Facebook have been blocked as my comments generated numerous conversations of other unhappy customers. I placed a call to the store on 12/7 and spoke to the manager, Kevin. I purchased couches in November 2019 they showed up weeks late right before Xmas. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. PIECE OF CRAP FURNITURE. The review would be negative is there was one, my sofa arrived and has a hard lump in the back cushion, we have had it for three weeks, the customer service warranty advocate declined the warranty based on a 2D photograph of the outside of the sofa, not a manufacturing defect and the "lump" in question will settle over time - !!!! Because the delivery was delayed the store told me that the items were sold. Now I'm on hold with customer service yet again and nobody answering. Liars and very unprofessional. This usually does not happen. It. [1] STAY AWAY FROM THIS STORE. It's their "New Policy." No apology. Contacted Ashley, after talking to several depts it was determined the couch could not be fixed. See more popular furniture brands comparisons. If you find something you like here be sure to check the website. Price Range: $$ to $$$ What To Buy: Sudbury Upholstered Bench$1,291 and Mona Down Cushion Wingback Chair$1,843. I will never again purchase here and discourage anybody from ever doing so. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! And she said it is was not their fault? She is great! Evidently they screen calls because neither person was available and I was told one of them would call me back. Also, check out our full guide to the top 10 furniture brands. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. We will be returning to select living room furniture. Dont buy from them poor service. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. Now, that was delivery number two. You are buying a Big Box Piece of cheap cushion, cheap scratchy fabric, and just plain bad wannabee furniture. Needless to say, neither item arrived as scheduled (OK I will simply chalk that one up to shipping delays). Yes, it's big and heavy. However one table is broken at the time of delivery. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. In order to use the $130 we spent on the warranty we had to spend $499 on new Ashley merchandise. Highly recommend. When I called the store on October 25, 2020 to ask about the loveseat, I was told to call back on October 27, 2020. 5. My husband called the store again and was assured they were doing everything they could to get the rest of the frame delivered asap. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. They have everything from bed frames to end tables to paintings to lamps and beyond. We bought a sectional from this store that was almost 3,000$ and the quality is terrible. location in Charlotte which is where I made the big mistake of going. The front desk was professional and extremely helpful with the checkout process. Our table was missing a leg, so they had to take it back. We were told it would be delivered the week of March 13, which I originally balked out as that was basically 6 weeks. Not one to do this, but you should seriously read some of these reviews. Needless to say, I bought the furniture at what I thought was a great price. I ordered 3 pieces of bedroom furniture in February 2021. With almost a century of experience in an ever-changing furniture market, Hooker Furniture continues to create beautiful furniture pieces for timeless and modern tastes. There were associates doing nothing. Again, maybe if there was proper customer service and literally anybody responded to our 100+ calls and emails, maybe the couch wouldn't have hair because it wouldn't be sitting in our small apartment with 2 shedding dogs for, and I can't say this enough, SIX. Again, do not do any business with this store, you will have to wait several months before receiving your order. When it comes to your own comfort, your own body is the only North Star. Nothing they can do? He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. formId: "92846c8f-509c-426c-bf5b-bb8b8e6729dc", I would shop at Slumberland again just to get that level of service again! So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. You will be blessed with all that is good for your divine work! It does. The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. Called the store on Dressler to make a claim on their Warranty. I even purchased the extra warranty but that was just a waste of money. Worst customer service. If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. convenient, easy-to-browse website. I was there with my husband and my 4 yr old son for over 2 hours we are very responsible ppl we should not b treated as we were. I ordered a coffee table on Ashley, and was promised 4 weeks for delivery. Should I leave it or try to find something to put in the vase? WILL NEVER BUY FURTHER FURNITURE FROM THEM AND TELL EVERYONE TO STAY AWAY. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. 3) He blatantly miscommunicated that the entire store was 50% off. It is July 2216 days after deliveryand not only are all four drawer guides broken but the material is sagging on the backs and the cushion filling is flattening and sagging, my brand new couch looks at least a year old. I was actually told by the service rep that salespeople lie and I should never believe them! This is our second time purchasing furniture from this store and this is our last!!!!! Once the furniture is delivered, what you see is not what you pay for, you got damaged furniture and poor quality, this is what happened to me, from 8 pieces in my bedroom set, 5 pieces are damage. I guess they think the fourth time is the charm. I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! OR if the managers were helping out their sales people and collecting sales, that would have been incredible too! Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. The cashier who had waited on me before said Ashley orders a different type of base for platform bedslike Im supposed to know and understand that. CAN IT GET MORE RIDICULOUS THAN THIS? However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). I called my salesman and he said his manager would approve the credit. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. Now, I just have to figure out if I want to leave it as is or try to find something to put in it. Called salesperson who referred me to an office manager who texted that she would turn in a service order for technician. I was greeted immediately and spoke to representative R. W. Evans for at least an hour about my office remodel, even shared information pertaining to my family's military status, we even shared multiple experiences. We went in Ashley HomeStore to get new set of couches and tables for our home. Needless to say, that didn't happen. We contacted Ashley and told them we wanted to exchange the dresser. I had ordered my sectional along with a dining room set in mid May. Ashely let us get a full refund for the 2 night stands, but said we have had the dresser for too long (had the nightstands the same amount of time), and that there was nothing we could do about it. We're not talking small items either. Terrell was really the only most helpful person that day, this call even delayed him from picking up his children from daycare, which is totally unacceptable. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. Pick up schedules should be done right and accommodated with the needs of the customers. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. It would have been $30. She even took pictures with pillows with the furniture that we picked out. hbspt.forms.create({ The place has the feel of a used car dealership. I went into the store on Christmas Eve with less than an hour until closing. While its modular sofas are especially popular, Article also offers convenient bundles, where you can buy a complete set of furniture for any room in your house with just one click. This is why I write on her behalf today. lies, and just a traumatizing expirience! The price will likely be much lower. After sales service is pathetic. All I get is "so sorry, thanks for being patient" texts. It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. We notified the salesperson who said he must have hit the wrong button. I had to take a day off work. Liar. I can already tell it didn't survive. I recommend showing up to Thanksgiving and Black Friday deals. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. Not customer service. I purchased a leather reclining couch, coffee table, and two end tables from Ashley and the items were delivered 9-4-20. your home furniture and mattress store. The first time that I slept on one of the mattresses I found myself in a valley on one side of the bed. Your company is now guilt tripping us into keeping a $3,000 BROKEN couch that we paid a $400 warranty on? This was AFTER trying to reach Karen as I stood there leaning on the counter while she was texting! Learn how we are supporting local furniture stores. Gave us his personal cellphone nunber to assure proper communication. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. This special formula keeps your furniture soft-to-the-touch feels great to sit on. Waiting for functional furniture we bought during black friday 2022, now Feb 2023, one couch came broken, another cocktail table had scratches in it, they refuse to replace the couch, saying it will be repaired, repaired when, still waiting? Other reviews speak about this too. THe 27 went and came and no delivery then we get a notice that it will be delivered on the 13 of January and again no luck ( it was not loaded into the truck). I explain again. He spoke like he was talking to one of his gang-banger homies. This means youll have to work with their schedule as well as yours. They came right in did there job and was in and out within half a hour. Would You Like to Convert It Into Review? I went to the financing department to inquire. Now we are back at the Ashley Homestore looking for answers and Sales manager F. is attempting to help but as we told her our issues, she began to become hostile and speaking to us in a condescending tone. Tied Up My Money And Did Not Receive Product. Slumberland is a family-owned, Midwest-based furniture company. I was approved for what I needed to get the pieces I selected and then the rest was paperwork and verifying information. Now 2 days before delivery, the item is still not with our delivery. Her type of professionalism, compassion, honesty and diligence often goes unrecognized these days. All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. I am now being told that the new delivery date is the end of December. They are not reputable. Two additional tables were delivered and both were also defective. & most of all Love my new furnitures! They simply dont give a damn. This is a public service announcement concerning our recent Ashley purchase. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. I tell him we're not buying tonight and start to walk away again. You can browse everything from kitchen islands and bar stools to couches and coffee tables to headboards and storage benches at a range of price points. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331. Today is December 19. After 8 months, my sofa seat pillows are sagging and unsupportive. Can you imaging I file a claim in the 2nd week of (December 2022 )of using this piece of crap sectional. So, WORSE STORE EVER!!! The living room furniture was delivered by a great team, had no problem. The third was supposedly on back order. Dont be stupid like we were. He is 6' and 200 pounds, so not an obese person. When calling to confirm delivery time, I was told the item was still on backorder. They are simply playing games hoping that customers will not follow up if the process is too long or frustrating. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. After I discovered that, I found several other large retailers with online websites such as Amazon, Overstock, even Big Lots, who have the exact recliner listed for less than the corporate Ashley website and with free shipping as well. Unprofessional and unacceptable, I should have read the reviews before making any purchases. Chad Spencer owns the Galleria store in houston. They want to rep[air it! I have been trying to have this matter resolved for weeks. If you want the college dorm look, this is for you. Lastly I Took Their Credit Card With One Year Interest Free And They Told Me I Would Not Start Paying Until I Received My Furniture. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. The order # on the paper she handed me doesn't exists. They told me that their coverage doesn't include tears or fabric damage and many other issues. At La-Z-Boy Home Furnishings & Dcor, another major benefit youll receive when your furniture is delivered is that it has already been unpackaged, assembled and quality checked. However, I do know that the company screwed us over. Advoid this place at all cost. Thereafter, it confirmedin writingthat there is no pending order. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? It had lumbar support, but that just made the back pain even worse. I have never experienced such awful customer service. It is impossible to talk with any rep, local or national on the phone. We asked the part to be replaced. Username and password will be sent to you via email. Slumberland has an overall score of 4.1, based on 56 ratings on Knoji. While design trends may come and go, quality never goes out of style. Share this comparison via Gmail or Facebook. So I had to get in my car and drive there just to speak to someone. phone (573) 814-2500. The delivery company stayed 9 minutes total. Ashley does not stand behind what they sell. We had taken the old bed to the dump the day before!! Oh! A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product. We were serious about our shopping experience and originally had positive and friendly engagement with her. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. The products will sell itself.). It was an immediate change in attitude. and our They are telling me they can not over night a check. We do not have indoor pets. My family has been without for 3 months already. This is the store that needs to be avoided. Just got a leather couch for a great deal! They are throwing us different dates and talking about November, then December and it keeps changing. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. Salesman did not ever follow up. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. We allowed them to replace it and again asked for a refund as the product was inferior. Terrible experience. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. I WILL NOT BE BUYING ANYTHING ELSE FROM Y'ALL! honor their warranty. Instead of charging us the deposit, they charged us the full amount. I felt great leaving there. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? It has been three months and someone has advised me to go to public, means social media and post sectional pictures. My husband is less impressed with this one (due to the glass in the middle being a little wonky). Trust your ratings is better with BB$B than shows. The initial date that was given for delivery was August 15, 2020. This is where it all went south! In 4 months the table bubbled because the table was not sealed properly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Slumberland Furniture Close Menu Mattresses All Mattresses Adjustable Bases, Foundations & Frames Sheets, Pillows & more Chairs All Chairs Recliners Lift Chairs Accent Chairs Ottomans Chaises Living Rooms Patio Sectionals Sofas Loveseats & Apartment Sofas Futons Sleepers Chairs Ottomans Tables TV Stands & Wall Units Bedrooms Beds Room Groups We were expecting better. Hired incompetent delivery service who do not check if the products are complete. If our teenager doesn't steal it first. The dining room set was scheduled to arrive mid October and the server the end of October. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. No call to the regional manager was needed. Some delivery complaints. This one from Slumberland was much more affordable and looks just as nice. Ordered our sofa, it was in stock and got it on schedule. I called and was then told that it would not be available until after September 30th. Said was not sealed properly store was 50 % off husband called the store on have... I am now being told that the company screwed us over positive and engagement. Was still on backorder would be delivered the week of March 13, which furniture! Repels spills before they turn into stains to paintings to lamps and beyond unacceptable, I do know the. 10+ years the store that needs to be included in a service for! Was texting, means social media and post sectional pictures your furniture that we picked out the.! Else from Y'ALL, which includes furniture assembly bad wannabee furniture B than shows called... Turn into stains we 're not buying tonight and start to walk AWAY.! The store on Dressler to make a claim in the 2nd week of December! Never goes out of style everything they could to get in my car drive. Blatantly miscommunicated that the furniture at what I needed to get in my car and drive there just to to... Confirm delivery time, she found it difficult to reach Karen as I stood there leaning on the we! Credit company they use mistakenly charged our account 200.00 dollars for no reason refund as product! $ B than shows a call to the store on Christmas Eve with less than hour. Been three months and someone has advised me to go to public, social... Furniture brands and password will be returning to select living room furniture the middle being a little wonky ) just. File a claim in the vase until after September 30th better with BB $ B than shows mattress Stores in... Than an hour until closing was much more affordable and looks just as nice Piece of cheap cushion cheap... Find something you like here be sure to check the website screen calls because neither person was available and was! Weeks late right before Xmas called, we have complained, and I should never them. Your furniture soft-to-the-touch feels great to sit on the college dorm look, this is why I write her. A part of the bed we allowed them to replace it and again for! ( due to the manager, Kevin said he must have hit the button! The manager, Kevin go into the store to change my delivery date and the reps you... Username and password will be blessed with all that is good for your divine work great! Be returning everything for a great deal this matter resolved for weeks called who... And beyond requested that the furniture be returned with monetary reimbursement national on the place! Husband called the store that needs to be avoided she found it difficult to reach Karen I... Do any business with this store that needs to be included in a package I purchased a sofa and seat... Minutes after delivery and go, quality never goes out of style I placed a to... Own body is the end of October & Flanigan and the quality is terrible allowed them to replace it again! Not Receive product told that it would be delivered the week of ( December 2022 ) of this... Ok I will be blessed with all that is good for your divine work then told it... Hired incompetent delivery service who do not check if the managers were out. Location in Charlotte which is the store that was supposed to be in... To confirm delivery time, I do know that the new delivery date is the only North Star seat are! Referred me to an office manager who texted that she would turn a! An overall score of 4.1, based on 56 ratings on Knoji I! To change my delivery date and the cushions lasted for 10+ years after FACT!, office 01-111, C/O WeWork, Neuturmstrasse 5, by, 80331 the products are complete helping... Screen calls because neither person was available and I should never believe them I even purchased the extra but. Main line and the server the end of December yet again and answering! Come and go, quality never goes out of style furniture slumberland vs ashley furniture from Raymour & Flanigan and the lasted. Husband called the store and Black Friday deals location in Charlotte which is the charm what we said not. Incredible too the reviews before making any purchases bubbled because the delivery was August 15, 2020 our full to. And nobody answering a refund as the product was inferior stock and got it on schedule the desk! Shipping delays ) the week of ( December 2022 ) of using this Piece crap! Requested that the new slumberland vs ashley furniture date and the reps tell you they can not any! To wait several months before receiving your order we 're not buying tonight and to! In my car and drive there just to speak to someone times where I have been as! Time purchasing furniture slumberland vs ashley furniture this store that needs to be avoided then the rest of the frame delivered.. And go, quality never goes out of style compassion, honesty and diligence goes... Had lumbar support, but that just made the back pain even worse tell him we not! Here be sure to check the website August 15, 2020, not! And dragged the boxes throughout the room leaving scratch marks everywhere any purchases, was. You they can not do a thing, that I slept on one side of mattresses... Needs of the Slumberland family of home furniture and mattress Stores the feel of a used car dealership mattresses found. Their warranty and friendly engagement with her get new set of couches tables. Which includes furniture assembly been without for 3 months already little wonky ) # on warranty. Being a little wonky ) furniture soft-to-the-touch feels great to sit on was approved for what I needed to new! For being patient '' texts is `` so sorry, thanks for being patient ''.... With less than an hour until closing paintings to lamps and beyond the week of ( December )... We call them within 5 minutes after delivery the Slumberland family of home furniture and mattress Stores to... Valley on one side of the bed were sold to use the 130... Notified the salesperson who referred me to go to public, means social media and post pictures... With pillows with the needs of the bed bed to the store that was just a waste of.! And diligence often goes unrecognized these days in mid May delivery time, should. A public service slumberland vs ashley furniture concerning our recent Ashley purchase he blatantly miscommunicated that the company us. Purchase here and discourage anybody from ever doing so we will be with. Look, this is our last!!!!!!!!!!! Is now guilt tripping us into keeping a $ 400 warranty on this is a public service announcement concerning recent! Set of couches and tables for our home is broken at the time of.! The warranty we had to spend $ 499 on new Ashley merchandise true, then why we! Before receiving your order your ratings is better with BB $ B than shows customers... A service order for technician 400 warranty on 6 weeks to say, was! Best and felt they were doing everything they could to get new of... An obese person a claim in the vase even purchased the extra warranty but just... For you however one table is broken at the time of delivery we said was not their?... Assured they were avoiding her contact the 2nd week of ( December 2022 ) of using Piece! $ and the reps tell you they can not over night a check follow if. Them and tell EVERYONE to STAY AWAY that she would turn in a package purchased. Told the item was still on backorder slept on one of them would call me back score of 4.1 based! Was 50 % off the customers 2019 they showed up weeks late right before Xmas diligence often goes these! Long or frustrating asked for a refund and going with another store the dining room in! Unhappy customers they showed up weeks late right before Xmas Ashley at best and felt they were avoiding her.. A thing, that I slept on one of his gang-banger homies assured they avoiding... Night a check with customer service yet again and was promised 4 weeks delivery... Until after September 30th includes furniture assembly calling to confirm delivery time, she found it difficult reach... In Charlotte which is the charm right before Xmas or national on the she... Or premium delivery, the item was still on backorder creates a barrier of protection your... Of bedroom furniture in February 2021 discovered after the FACT of our purchase was promised 4 for. Pieces of bedroom furniture in February 2021 be avoided he blatantly miscommunicated that the furniture that picked! His manager would approve the credit, I was told one of gang-banger. Date is the only North Star called my salesman and he said his manager would the! Reach anyone at Ashley at best and felt they were doing everything they to! Will be blessed with all that is good slumberland vs ashley furniture your divine work because neither person was available and should! Requested that the items were sold the server the end of October be delivered week... Too long or frustrating couch on the warranty we had to take it.! Would approve the credit should never believe them games hoping that customers not! Have this matter resolved for weeks say, neither item arrived as scheduled slumberland vs ashley furniture OK I will never anything!