Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. My husband showed him the home inspection report. They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. Our lead builder will communicate the projected timeline of work directly with the homeowner. The fact is, most of the issues are on the sides of our house. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. He said that would have had to been spoken about in the pre construction meeting. Cant upload all but I have my proof! We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. Within a year of living at the home, my toilets started to bubble air from the septic tank. Posted 7:51:52 PM. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. All items mentioned were assessed and/or addressed by our warranty team. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. The rear of the lot slopes towards the house. Once you see these pictures below you will see that if it is getting on everything as such then we are definitely living and breathing in something and it is getting on us as well. The other issue I am very upset about is that my home is missing gutters. The following was noted on the inspection report: "The lot slopes toward the house at the rear. We are receiving neither. I replied in saying I would like window measurements so I can shop for curtains. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. The septic tank was pumped by a company at Mungo Homes expense. The eng floor is to have 8 coats of Al2O3 finish. Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. Water leaking on side wall not ceiling. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). However, it was communicated in several emails to the homeowner the visit would occur on January 15. Guest half bath on first level was backed upon being used and started having problems in March . I will attach pictures! The 4th key that was supposed to left by the builder was never provided to the homeowner. The Mungo family started building new homes in Columbia, South Carolina in 1954. Review plot plans and marked plans . Therefore, surfaces in our home always have a white film of dust. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . I responded multiple times that this response was unacceptable. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. *** comes out and says it's not his problem and he would fix the other area on side my driveway. When winter rolled around, our floors started bubbling up. This issue was brought to Mungo's attention so it could be fixed prior to closing. When leaving the dry wall meeting that day we were asked if we needed anything. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. My case was forwarded to the Investigative Review Committee for next steps. We had an inspection performed prior to purchasing the house. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. This is caused because there was never any flashing installed on the trim pieces. Their website also list the same information that was told to me over the phone. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. Helpful. 68th percentile. He proposed and offer for our inconvenience. We are now in the middle of February and have had no contact from any parties. Ft. Mungo Homes Customer Support Earns Excellent Rating. Upon her initial report to us, we conducted two mild tests of the substance. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. *** said that the type of material that they laid on the floor is out of circulation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As a homeowner, to be notified of potential major systems issues after closing is not ideal. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. Please rate us wherever you listen and recommend this podcast to everyone! You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. A check was not issued because an out-of-pocket expense was not incurred. I've attempted to reach out to Mungo and it appears no one answers phones there. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. We are now waiting for a lab test result to return which will take two weeks. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. The warranty coverage clearly states that lot grading is a covered item. Additionally, there were several other warranty items that Mungo never even looked at. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. I was amazed and will definitely refer them to anyone! Residential - new single family dwelling. This included photos of the erosion, sloped yard and even standing water in my yard. Second time: (May ) I brought the roof leak up again during my 11 month review. We appreciate the homeowners continued patience as we investigate this matter further. I call and text my builder again. The first time we documented the problem with the floor Mungo told us to call a contractor. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Filter. I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. He did not show up I emailed Mungo Homes customer service but got no response. When someone came to check it out, they said that it was actually a mismatch. David Weekley. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. We are constantly in the dark on progress of our home. The bottom line is they know it is expensive to replace the kitchen floor. I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. Mungo Homes does a good job of silencing unhappy homeowners by deleting reviews, removing comments, and blocking on social media. They were negligent and should keep their word to reimburse me. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. Have over 30 pictures from beginning stage til now with patch work. A portion of each home sold is invested in each local community. 5bd. 4bd. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. That is hazard my life and my kids . info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. Mungo was negligent because the brick was not secured properly. For several weeks after that, I just waited to hear something. We look forward to addressing the homeowners' warrantable concerns at that time. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. I called and left message for dale with no response back from them to this day present November 2. Indigo Pointe, March 2023. Stress free buying experience! Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. There was a mistake made with the installation of my driveway. One issue that I have with my kitchen floor needs to be resolved. They have not communicated properly with me at all I have to keep reaching out to them. He came out and took photos. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. 07/15 - No response from 7/5 email, sent a follow up email. I was in turn advised they would not handle this, so I contacted the builder on 4/7. 17 month old new home should not leak at roof or siding. I have complained about what I suspected to be water damage on 2 different occasions. The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. Flooring spec /GC said it didn't have coating.8) Water issues. X-Ray R. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. As a result, we offered to make cosmetic repairs as a gesture of goodwill. In August, the homeowner expressed concern of the leak reoccurring. My wife and I felt hurt, upset and hopeless. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. 19 were here. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. As of today we still do not know what is going on with my home. Toll Brothers 5. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 4. 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