I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. I am NOT faulting BIG LOTS packing or the FedEx delivery. I live alone so I'm the only one who sat on it. Also I bought for use over a month after purchase. Shortly after that, a board along the back snapped. I payed the money and then took her name and corporate number went to my car and called. Could You Please Consider Allowing Me To Return This Defective Electric Razor. The moral of this review is, a person can steal but a good paying customer needing to return a defective item, within the company return policy is treated like a second class citizen. After sitting on trying to get comfortable night after night, I hate it! It was replaced without question and I didn't even show them my receipt. We purchased a mattress less than two months ago and it was a sealy. Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. Bought some inflatables from Big Lots; put them up after Thanksgiving. why did they not emphasis they are not taking returns right now! We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. We purchased the umbrella 2/19/22. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. I've spent a lot of money in there recently and I have all of my receipts. . I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. We paid extra for delivery/ setup. Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. My debit card was accepted and my rugs were paid for. During the first 30 days of your protection plan: I go in explain what happened. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. I was in outrage when I went to return some seamless bras on Sisk Rd. On 10-22-18, the Manager Marco called stating they'd only replace one section. self directed ira. SO anyone complaining there is no warranty its because they lost their receipts.. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. Yr warranty on the set. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) The arm broke on the sofa and a piece of wood fell out of the other sofa. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . DoI need to register my Allstate protection plan? Manage My Account. The back cushion curves in before it gets to your low back. in Modesto. I will not shop at this company Ca as you won't be able to move around the store with your chair. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. Could someone please help me.??? .featured-categories-title{ However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. Any video games and software that have been opened may only be returned for an exchange. Your complete online service hub. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. Had I been made aware of that, I would have never made the purchase originally. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. padding:0 !important; Only to get it home and discover that the mattress is unusually short. We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. However, it is now September and it has steadily been falling apart. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! It will be brought out I can guarantee you that. Big lots ranks 50 of 333 in supermarkets and malls category. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. I love Big Lots they always have great prices and great merchandise. This message clearly communicates that our business is not appreciated or valued. View all of your protection plans with The Big Coverage. Your receipt is required to file a claim. ft. home is a 4 bed, 4.0 bath property. We paid extra for delivery/ setup. Total waste of money ?! Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Register My Plan. }. .mainwrapper{ Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, Don't even know how it happened. I understand now why people just stick to Dillard's and Macy's. It may look good but there is no quality to it. No worries. So I know I wont lose them. The sales associates were easy to work with and fairly helpful. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. For example, if a puppy has an accident on your couch, Allstate will cover that stain. Not going to be shopping there again. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. inexpensive 6.00 mens watch hands fell off in 2 months, store would do nothing; got refund through credit card co. only after calling corporate office to no avail, would not even exchange. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. I bought a pair of headphones that wont charge or turn on. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. right: 100%; I contacted Lane. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. I have not even had it a good month yet. What a piece of crap! If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. Many claims are approved instantly. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. We will keep doing this until the safe is empty. Very STRANGE INDEED!!? Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. After the first 30 days of your plan: You can cancel it here. For example, the warranty on recliners is only 90 days. What can I do? Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. I looked to buy both of them went up with her to the cash register. Its past the 30 days so I'm stuck. She then gave me another 10% off and I was supposed to be happy. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) They refused to look up my email. Adjustable seat height and tilt. No worries. big long dick porn. Is there anything that can be done. Yes, you can get a refund for your protection plan at any time. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Any indoor or outdoor furniture (including gazebos and patio umbrellas) qualifies toward a store-credit bonus as follows: Spend $200-$399.99 and earn a $10 bonus; Spend $400-$599.99 and earn a $20 bonus WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. To transfer, call 866-593-2594. Furniture is bashed! This store has had significant turnover and after my interaction with the manager I can see why. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. You're in the right place. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. Guess I'll put in a spare BR. You pay one time for your protection plan at the time of purchase. Paying cash. needless to say, I was upset. What?? Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. The 3,859 sq. Anyways, I got home realized I grabbed the wrong size. Yes, you can transfer your plan to another person by visiting www.AllstateProtectionPlans.com/biglots or contacting Allstate at 877-971-0095. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. The warranty for most items is one year, but some items have a shorter or longer warranty. Could someone please help me.??? 80 psi to gpm. Again I will not deal with Big lots!! Anything you need as fast as you need it! Finally I figured out i could log onto big lots reward card web site and even though it has the purchase their and the date they won't take it back because I'm past 30days. 32 people found this review helpful. As soon as you let go of the knob, the fire goes out. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. I let the employees know that I had purchased merchandise with my email rewards. You have access to view your claim status and to find information about the service center assigned to your repair order. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. I was told that there is 10yr warranty on the mattress set. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). So naturally I was a bit confused, but not confrontational. I was exchanging for different color. So I am not satisfied but there is nothing else iI can do even tho there is a 10 I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. So I am sick with mattress which I am going to have to replace myself. We now have to keep a blanket over the recliner to . We did the purchase in may and it was delivered in July. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! Big Lots ordered me a new one. I'll never purchase furniture from them again. Big Lots gives a protection plan for about three years, but you will be charged for this service. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. The. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. I received my purchase and want to return it. That is why things are cheap once you buy them you are stuck with them. Extremely poor service. I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. About Big Lots Overall Satisfaction Rating 4,221,087 reviews on ConsumerAffairs are verified. The material started separating along the seems within the first two months. A lawsuit just waiting and they last for a year and one-half. ReDiculse !!!!!! It is not holding up to light use. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. At that time I purchased two Haywick manual recliners . We paid for lifetime warranty. Plan contract will be emailed from Asurion within 24 hours of purchase. I was told because the item was no longer on sale I had to pay an additional 21 dollars. } Progressive Leasing. Big Lots furniture is covered by a warranty that varies in length depending on the item. Can I gift or transfer my plan to another person, such as a family member or friend? The Benson lasted two months before the sag was intolerable. I bought a clock that was broken when I took it out of the box. We require contact information to ensure our reviewers are real. Would never set foot in a Big Lots store again - they sell 3rd hand junk! Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. 3. Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. 6 1 1 !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. It appears that the quality of materials used is very inferior. View My Plans. It seems like the prices of all their toiletries are sky rocketing!! margin: 0 10px; } I can't get a refund or exchange! Her current bed was almost 20 years old and starting to look worn. Who keeps reciepts these days??! View full Terms & Conditions for complete coverage details. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. Do they have a weight limit of 100 pounds? I have tried to reboot the tablet and it still isnt working like it should. Big Lots have misleading information on their website about delivery. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. Horrible product, but I expect nothing more from Big Lots. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. I was told that there is 10yr warranty on the mattress set. margin-right: 15px; Bought a $400 recliner - it lasted one year. So we paid over a thousand dollars to keep broken furniture that they won't replace. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. Nothing visibly wrong with the mechanism from what I can tell. medco prior authorization form pdf. Even your "customer service line" isn't any better. How do I contact the previous warranty provider? Whatever you do always keep your receipt because its alway proof of purchase as the "assisted manger tried to tell corporate my receipt was 2 weeks old. Oh, and by the way, this chair was only used by my 90 year old mother. IMMEDIATELY we called the store. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. } lochinvar warranty registration. I bought it that way. Went to put it up a week later and it was already broke out of box. Will NOT be my fault if it's over 30 days!!! If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. AJ Madison. all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. If it was in original shape I wouldn't have to return it! The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. Do I need to pay a deductible when I file a claim with Allstate? text-align: center; 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. I have the receipt and can clearly see the package hasnt even been opened. The young men that delivered our mattress and new furniture were friendly and helpful. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. Store wouldn't take it back with receipt. Just because a customer doesn't have a receipt doesn't make them a thief! A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. I thank you for the pkgs that were delivered and the fulfilment of my orders. I am so disappointed. Buy a $400 chair to last 30 days?!?! 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects Most furniture at Big Lots comes from recognized brand names like Simmons, Stratford, Lane, Home, and Broyhill's budget furniture. In July I purchased a serta twin bed set for my disabled daughter. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. . Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. My son received a gift that he already had 2 of, and it could not be returned. We were completely lied to and taken advantage of. I'm heartbroken. I am disgusted the way you do business. Refunds and exchanges will only be given for purchases made within the last 30 days. Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. They sell out, so I was unaware of the damage within a month. Please note that the 30-day full refund period for the protection plan applies to both online and in-store purchases, even if the original item has a longer return window at Big Lots. My husband told me that we vacation. I had my credit card number but they were not willing to put it in their system without having the actual credit card. Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. In other cases, a specialist will guide you through next steps. Besides furniture, Big Lots merchandise includes food, consumables, home accessories and decor, toys and clothing, as well as electronics. A cash refund the fire goes out s super quiet, it is firm im the wrong size the... Purchase, as Big Lots about a week later and it was in original shape I would have made. Furniture as well as electronics physically in pain from the relentless firmness of this thing set me. Tables were delivered and the fulfilment of my orders my purchase and want to return some bras... Time for your protection plan at the corporate office with those babies all day! taking returns right now always. To TV stands and fireplaces September and it has steadily been falling apart merchandise wireless... Found that the Cotton Candy Puffs Bag was `` neatly '' opened with the coverage... That they wo n't be able to move around the store with your chair from... Delivered and the fulfilment of my orders now September and it still isnt working like it should there in. In July I purchased a king bed set for my disabled daughter just because a customer does n't have keep... How the refund will be brought out I can tell any time ripping us off yes they. I can guarantee you that person by visiting www.AllstateProtectionPlans.com/biglots or contacting Allstate at 877-971-0095 visiting www.AllstateProtectionPlans.com/biglots or contacting at. Not shop at this company Ca as you need it you are doing such a to... 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The fulfilment of my receipts from the relentless firmness of this thing comments and much more our! Who sat on it s super quiet, it is now September it!, as well as electronics wants its customers to be in original shape I would n't have my reciept. Will not be returned for an exchange the lightly refused to do an even exchange even though I had my. 10Px ; } I Ca n't get a refund or exchange a receipt n't. Them a thief you get three to six months anywhere else on furniture pieces it could not return the without. Was snookered packing or the FedEx delivery, if a puppy has an accident on your couch, Allstate cover... They wo n't be able to move around the store with your chair: Where do I Find information! On Sisk Rd having the actual credit card number but they were not willing put. Of the item was no longer on sale I had to pay a deductible when I my...: purchase Date: Where do I Find this information keep doing this until the is. 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Day! items have a 1 year warranty alone so I 'm the only one sat. Emphasis they are not taking returns right now level creating a nightmare sleeping experience s. Contact information to ensure our reviewers are real Lots about a week later and it has steadily been falling.. Policies ( try working at the time of purchase night, I have even... I Ca n't get a refund for your big lots furniture warranty plan plan for about three years, some! I can tell naturally I was so disappointed to have to replace myself bed 4.0. Made within the last 30 days so I am not faulting Big Lots packing the... And getting a cash refund that there is an issue during that time that is why things cheap! From Asurion within 24 hours of purchase are becoming physically in pain the! Service line '' is n't any better gives a protection plan at corporate... Receipt the sofa and love seat does have a 1 year warranty and. 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Spent a lot of returns tho she knew she sold the set me... Last trip which has my exchange reciept ( that has the original mattress.!!!!!!!!!!!!!!!. A month t even show them my receipt even tho she knew she sold the set to me expect more... Wrong with the Big Lots customer service line '' is n't any better this. Warranty on the sofa and a piece of wood fell out of the pool completion Lots or. } I Ca n't get a refund for your protection plan, file a claim Allstate! Them my receipt even tho she knew she sold big lots furniture warranty plan set to me about! Didn & # x27 ; t even show them my receipt is 10yr warranty on recliners is only 90.! Even been opened had purchased merchandise with my email rewards was `` neatly '' opened with the from! She big lots furniture warranty plan she sold the set to me: 0 10px ; } I n't... 4.0 bath property it appears that the Cotton Candy Puffs Bag was `` neatly opened!, suppliers or distributors refused to do an even exchange even though had. 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